PRODUCT OWNER- COUPA
Make your next big career move by applying as KMC Solutions' next PRODUCT OWNER- COUPA
Role Overview
The Product Owner - Coupa will serve as the day-to-day functional owner of Planet’s Coupa P2P environment. This role is critical in ensuring smooth system operations, user support, and continuous process improvement across the procurement lifecycle.
The successful candidate will possess strong practical experience in P2P, workflow maintenance, troubleshooting, and stakeholder engagement. While this is not a deep technical integrations role, the individual must be comfortable navigating system configurations and resolving issues tied to Coupa–NetSuite syncs.
On top of your salary, here are the exciting benefits you can look forward to:
Comprehensive health benefits
Work flexibly from anywhere in over 20+ workspace locations
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a PRODUCT OWNER- COUPA include:
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Key Responsibilities
1. Core System Administration (Day-to-Day Operations)
· Maintain and administer the Coupa platform, ensuring the system remains stable and operational.
· Manage user access, permissions, and approval workflows.
· Oversee basic configuration changes, sandbox refreshes, and support bundle/update activities.
· Support internal customers through ticket resolution, troubleshooting system and process-related issues.
· Provide best-practice guidance and user enablement across all supported teams.
2. P2P Functional Ownership
· Serve as the primary functional SME for Coupa Procure-to-Pay (P2P).
· Troubleshoot recurring sync issues between Coupa and NetSuite (via MuleSoft)—especially arising from incorrect data entry or mismatched fields.
· Ensure all POs and invoices flow seamlessly through the system; escalate technical items to the integrations team when appropriate.
· Assist in maintaining supplier profiles when required (supplier management familiarity helpful but not core to the role).
3. Business Partnering & Stakeholder Engagement
· Act as the internal customer-facing representative for all Coupa-related questions.
· Conduct training sessions, demos, and support walkthroughs for new users or process updates.
· Build strong relationships with functional stakeholders to understand operational requirements and pain points.
· Gather business requirements for enhancements or process changes and translate them into functional specifications.
4. Product Ownership Support (Future-growth Track)
· Collaborate with management and business owners to execute the product roadmap.
· Maintain the feature and enhancements backlog; ensure timely prioritization aligned with business needs.
· Conduct first-level testing on changes before progressing to UAT.
· Stay informed of Coupa’s latest product releases, system enhancements, and best practices and advise management on potential optimizations.
· Act as liaison between:
o Planet business stakeholders
o Coupa Support / Coupa Compass
o Coupa Account Manager
· Represent the Coupa function in cross-functional conversations where P2P processes intersect with other systems.
To apply, you must be an expert on the following requirements:
Required Qualifications
Technical Skills
· 5–7+ years of relevant experience in Coupa, P2P systems, procurement technology, or similar ERP/S2P tools.
· Strong hands-on background with Coupa P2P module (required).
· Working knowledge of supplier management is considered a plus.
· Familiarity with integrations concepts; ability to troubleshoot issues tied to Coupa–NetSuite–MuleSoft but not expected to perform integration reconfigurations.
· Experience with workflow updates, role-based access, and functional configuration.
· Comfortable conducting functional testing and validating changes.
Soft Skills
· Excellent stakeholder communication and ability to work with business users across various functions.
· Strong analytical and problem-solving skills; proactive in proposing solutions rather than waiting for directives.
· Ability to work independently with minimal supervision requires autonomy and strong ownership.
· Strong documentation, training, and user support skills.
It will also be favorable if you are knowledgeable in:
Work Schedule & Environment
· Required to follow Pacific Time zone working hours: 8:00 AM – 5:00 PM PT.
· Will work closely with cross-functional teams globally.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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