Our Customer Support team handles email-based inquiries covering a wide range of product functionality, from feature guidance to technical troubleshooting. Even the most common support cases require a deep understanding of the Asana platform and a consultative approach to ensure customers get the best possible outcome. 

We're looking for an empathetic, customer focused, critical-thinker who thrives on problem-solving and can communicate with clarity, authenticity, and empathy, without relying too much on “playbooks” or templated responses. This role requires excellent written English skills, including an understanding of cultural nuances, natural phrasing, and tone. Your writing should feel conversational and professional, not overly formal or textbook-like. You’ll focus on delivering exceptional customer support with a consultative business approach targeted towards making Asana clients successful.

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

•  Php 2k internet reimbursement on top of allowance.

• Meet or exceed expectations across all core KPIs.
• Act as a trusted partner to clients, working alongside them as an extension of their team.
• Manage a high volume of customer inquiries while delivering an exceptional and satisfying experience.
• Strengthen the relationship between clients and Asana by understanding and supporting their business needs.
• Help customers get more value out of Asana by identifying ways to expand their use of our products and services.

• 5+ years of experience in a customer-facing role at a cloud-based software company. B2B (Enterprise focused) experience preferred.
• Skilled at diagnosing, understanding, and solving complex problems for clients. Prior experience as in Software Support. (preferred).
• Have real-world experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems.
• Knowledge of prompting and knowing how to use consumer-facing AI tools is a plus. Bring determination, focus, and strong problem-solving abilities to stay on track in fast paced or unclear situations.
• Communicate clearly and professionally in English, both in writing and speaking, with customers, internal teams, and other stakeholders.
• Deep sense of empathy for users and a true passion for making customers feel heard and supported.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!