PSO CUSTOMER EXPERIENCE PROJECT ENGINEER
PSO CUSTOMER EXPERIENCE PROJECT ENGINEER
XTN-0061208
XTN-0061208
- City
- NA, Philippines
- Schedule
Make your next big career move by applying as KMC Solutions' next PSO CUSTOMER EXPERIENCE PROJECT ENGINEER
On top of your salary, here are the exciting benefits you can look forward to:
• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a PSO CUSTOMER EXPERIENCE PROJECT ENGINEER include:
◦ Architect and deploy customer experience solutions within the Zoom CX ecosystem, aligning with each client’s business objectives and industry best practices.
◦Translate client requirements into technical specifications, workflows, and configurations.
◦Integrate Zoom CX capabilities with client systems (CRM, analytics, and automation tools) to create unified experiences.
Customer Experience Optimization
◦Analyze customer journeys to identify opportunities for improved responsiveness, personalization, and ease of use.
◦Leverage analytics and reporting to measure performance and recommend enhancements.
◦Ensure that deployed solutions deliver consistent, high-quality engagement across all channels.
Technical Delivery & Project Execution
◦Collaborate with Project Managers to deliver projects on time, within scope, and meeting quality standards.
◦Conduct technical workshops, proof-of-concepts, and user acceptance testing (UAT).
◦Maintain detailed solution documentation, configuration guides, and operational handoffs.
Cross-Functional Collaboration
◦Partner with Product, Engineering, and Customer Success teams to align implementations with Zoom’s evolving CX roadmap.
◦Provide technical insights and field feedback to enhance product capabilities and client outcomes.
◦Contribute to continuous improvement initiatives and internal knowledge sharing within the PSO team.
Client Partnership & Enablement
◦Act as a trusted advisor, ensuring clients understand how to maximize value from Zoom CX solutions.
◦Conduct enablement sessions and training to empower client teams in operating and optimizing their solutions.
To apply, you must be an expert on the following requirements:
- A Degree/Diploma on Computer/Telecommunication Related Course
- A Fundamental Knowledge on VOIP and other related technologies
- An Experience in using Visio or Lucid chart
- Proficiency in English language (written and spoken)
- Proficiency in Microsoft Office
- An Experience in performing MACD tasks to any Voice Platform
- An Experience with enterprise ticketing system
- A Basic API or automation understanding
- A fast learner and ability to manage multiple tasks
- The ability to work in teams with a positive attitude
It will also be favorable if you are knowledgeable in:
- Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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