AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management ("RCM") company that provides financial clearance, financial management, and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has 10,200 employees across multiple offices in India and the US. The company generates annualized revenues of over $US 100 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.

• Excellent Company Culture
• Day 1 Health Insurance, plus free dependent
• Fixed schedule and fixed weekends off
• Non-Toxic | Blended Non-Voice Account
• Employee Referral Incentive
• Opportunity for promotion

• Ensure collaboration across teams and relay key client updates to team members for effective delivery
• Drive day-to-day operations, monitor dashboards, and escalate SLA overruns to project managers for early resolution
• Create quality inspection plan in coordination with project managers and effectively allocate work across team members to ensure work continuity and stratified sampling is adopted
• Provide on-the-floor support to navigate complex scenarios, and conduct regular team meetings for auditors, discussing the error trends for an individual or with the team for operations and one-on-one sessions to align goals, address concerns
• Educate team members on new process improvements and ensure adherence to new protocols
• Address internal rebuttals and/or client rebuttals based on the audits performed by the team
• Improve customer experience through trends and addressing care record release through proper request and protocols.
• Create reports for internal stakeholders or for the customer
• KB / SOP validation based on client inputs which are communicated through e-mails or on client calls
• Mistake proofing function to be incorporated for their respective clients
• TAT to be maintained for audits
• Perform second level audits for the auditors
• Should analyse the call data to identify areas for improvement.
• Drive employee retention within team through vigilant monitoring to identify and address early warning signs
• Management of shrinkage and leave to do staffing forecast for a window of three months. This includes ensuring schedule adherence among the team members
• Timely Initiation and completion of separation process
• Timely and accurate updating of RAG status
• Ensure reworks and rebuttals are closed on time after completing the discussion with the Operations leader
• Support the new hires to ensure that they successfully clear their ramp period

Minimum of 4 years of experience in handling inbound calls with graduate in any system.

Awareness and adherence to all applicable organization wide policies and procedures, including but not limited to Information security, HIPAA and HR policies.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!