QUALITY ASSURANCE SPECIALIST
Make your next big career move by applying as KMC Solutions' next QUALITY ASSURANCE SPECIALIST
The Quality Assurance (QA) Analyst plays a key role in ensuring the delivery of consistent, high quality technical services within a Managed Services Provider (MSP) environment. This role is responsible for auditing and evaluating the performance, compliance, and technical accuracy of work completed by Analysts, Administrators, and Engineers.
The ideal candidate will have a strong technical foundation across Windows Server, Microsoft 365, Cloud Technologies, Networking (including SD-WAN), Telephony, Backup & Recovery, and Security, along with hands-on experience with common MSP tools such as LogicMonitor, IT Glue, Kaseya, and ConnectWise Manage.
Knowledge or experience with IT Service Management (ITSM) principles and ITIL processes is highly desirable.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a QUALITY ASSURANCE SPECIALIST include:
Quality Assurance & Audit
- Perform detailed audits of service tickets, change requests, and project work completed by
Analysts, Administrators, and Engineers. - Evaluate adherence to SOPs, security standards, and ITIL-aligned service management
processes. - Validate technical accuracy, completeness of documentation, and compliance with customer
SLAs and internal quality metrics. - Assess proper utilization of monitoring, documentation, and management tools (LogicMonitor,
IT Glue, Kaseya, ConnectWise Manage). - Identify process or performance gaps and provide constructive feedback and recommendations for improvement.
Performance Monitoring & Reporting
- Develop and maintain QA dashboards, scorecards, and audit reports for management review.
- Track and report trends in service quality, recurring issues, and non-conformities.
- Collaborate with team leaders and managers to implement corrective and preventive actions.
Process & Continuous Improvement - Support the refinement and documentation of standard operating procedures (SOPs)
- Recommend improvements in workflows, escalation procedures, and technical delivery
processes. - Participate in periodic service reviews and post-incident analyses to ensure continuous quality
enhancement.
Technical Oversight
- Review and assess technical work across:
o Windows Server Environments (Active Directory, DNS, DHCP, Group Policy)
o Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID)
o Cloud Platforms (Azure, AWS, other SaaS/PaaS/IaaS environments)
o Networking (LAN/WAN, SD-WAN, VPNs, firewalls, routing, switching)
o Telephony Systems (VoIP, UCaaS)
o Backup & Recovery solutions
o Security controls (patching, endpoint protection, MFA, compliance)
To apply, you must be an expert on the following requirements:
- Qualifications & Experience
Bachelor’s degree in Information Technology, Computer Science, or related discipline — or equivalent experience - Minimum 3+ years of experience in a technical role (System Administrator, Systems Engineer, or similar) within an MSP or IT Service Provider.
- Previous experience in QA, compliance, or audit capacity within an MSP or IT operations environment.
- Strong hands-on understanding of:
o Windows Server Administration
o Microsoft 365 Administration and Security
o Networking fundamentals and SD-WAN
o Cloud technologies (Azure, AWS, etc.)
o Backup & Disaster Recovery tools
o Telephony / VoIP system
o IT Security principles and best practices - Familiarity with key MSP tools:
o LogicMonitor (monitoring and alerting)
o IT Glue (documentation management)
o Kaseya (RMM and endpoint management)
o ConnectWise Manage (ticketing and service management) - Knowledge of IT Service Management (ITSM) principles and ITIL framework.
Preferred:
o ITIL Foundation Certification (or higher).
o Microsoft, CompTIA, or Cisco certifications (e.g., MCSA, Azure Administrator, CCNA).
o Proficiency in data analysis and reporting (Excel, Power BI, or similar tools).
Core Competencies
- Strong technical and analytical aptitude.
- Excellent attention to detail and organizational skills.
- Ability to interpret and assess technical work objectively.
- Effective communication and feedback delivery skills.
- Process-oriented with a focus on continuous improvement.
- Collaborative team player with the ability to influence without authority
It will also be favorable if you are knowledgeable in:
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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