We seek fi ve highly motivated and customer-focused renewal specialists to join our newly established Commercial Support Center in Manila. This role is crucial in ensuring the retention and growth of our commercial accounts (<$100K ARR). You will manage the entire renewal lifecycle, proactively engage with customers, and drive successful renewal outcomes. As a key team member, you will contribute to building strong customer relationships and ensuring a seamless renewal experience.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Renewal Management:
  • Proactively manage and execute the renewal process for a portfolio of commercial accounts.
  • Generate and deliver timely renewal quotes and contracts.
  • Track renewal progress and maintain accurate records in our CRM system.
  • Identify and address potential renewal risks and opportunities.
  • Accurately forecast renewal rates and revenue.
• Customer Engagement:
  • Build and maintain strong customer relationships, acting as their primary point of contact for renewals.
  • Conduct proactive outreach to customers approaching their renewal date, including email, phone, and virtual meetings.
  • Understand customer needs and address any concerns or questions regarding their renewal.
  • Communicate value propositions and product updates to ensure customer satisfaction and continued engagement.
  • Gather customer feedback and relay it to the appropriate teams for continuous improvement.
• Process Improvement:
  
  • Identify and recommend improvements to the renewal process to enhance effi ciency and customer experience.
  • Collaborate with cross-functional teams, including sales, support, and product, to ensure alignment and smooth renewal execution.
  • Stay up-to-date on product knowledge, industry trends, and best practices in renewal management.
• Reporting and Analysis:
  
  • Generate regular reports on renewal performance, including renewal rates, revenue, and customer feedback.
  • Analyze data to identify trends and insights to improve renewal strategies.
  • Provide accurate and timely updates to management on renewal status and forecasts.

• Bachelor’s degree in Business Administration, Marketing, or a related fi eld (preferred).
• Minimum of 1-2 years of experience in renewals, sales, customer service, or a related fi eld, preferably in a SaaS or technology environment.
• Proven track record of achieving renewal targets and driving customer retention.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Profi ciency in CRM systems (e.g., Salesforce) and Microsoft Offi ce Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Excellent English verbal and written skills.

• Customer Focus
• Relationship Building
• Communication
• Negotiation
• Problem-Solving
• Attention to Detail
• Results Orientation

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!