RENEWALS MANAGER
Make your next big career move by applying as KMC Solutions' next RENEWALS MANAGER
We are looking for an amazing Renewal Manager (RM) to join our highly successful Renewals Team. In this role, you will be responsible for managing renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (both MRR & NRR)
On top of your salary, here are the exciting benefits you can look forward to:
- Work from the comfort of your own home
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a RENEWALS MANAGER include:
Renewal Management:
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Proactively manage and track your renewals, with a laser focus on increasing both MRR and NRR
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Manage renewal terms, pricing and contract extensions, with a focus on upsell and cross-sell
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Work cross functionally to support indirect customer migrations at point of renewal
Channel and Customer Engagement:
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Build consultative relationships with our Partners by developing a deep understanding of their needs through proactive renewal activities.
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Create excitement about renewals with our Partners by running regular cadence sessions, discovery sessions and 1-1 outreach.
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Assist Partners with customers who may be at risk of cancelling, by facilitating conversations to mitigate the risk.
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Drive accountability cross functionally on our largest renewals from both a retention and at-risk perspective.
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Other operational tasks that are related to the Renewal’s team day to day business
Forecasting and Reporting:
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This is a quota carrying role. You will be expected to forecast against your BoB. Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
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Maintain accurate and up to date records of customer interactions and renewal progress via our CRM system (Salesforce)
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Pro-actively flag accounts at risk and invoke Executive Engagement, where appropriate
To apply, you must be an expert on the following requirements:
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Bachelor's degree, or equivalent preferred
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2 years experience in a SaaS or Cloud company (preferably in in-direct renewals, sales or customer success)
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Strong collaboration/relational skills, with the ability to interact across all levels of an organization
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Excellent communication and negotiation skills
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Results oriented, with experience in forecasting
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Demonstrated excellence in presentation skills with ability to build relevant, strategic messaging in a Partner/Customer meeting setting
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Fluent in English language required.
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Ideal candidate will have a self-starter mentality with an abundance of confidence, and pride themselves on having a high say/do ratio
It will also be favorable if you are knowledgeable in:
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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