RENEWALS MANAGER
Make your next big career move by applying as KMC Solutions' next RENEWALS MANAGER
At Zoom, we believe renewals are more than a transaction - they’re a critical moment to reinforce value, deepen relationships and drive long-term customer success.
We’re looking for a highly motivated Renewals Manager to join our EMEA team, focused on our Education customers. This role is centred on proactive outbound engagement, helping customers transition to one of Zoom Workplace for Education Bundles through consultative, value-led conversations.
If you thrive in a high-activity environment and know how to turn conversations into meaningful opportunities, this role is for you.
On top of your salary, here are the exciting benefits you can look forward to:
- Work from the comfort of your own home
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a RENEWALS MANAGER include:
What You’ll Do
Drive proactive customer engagement
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Own outbound engagement across a defined Education Book of Business (EMEA)
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Deliver high-volume daily calling, with clear expectations on minimum connected calls per day
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Build momentum through consistent follow-ups and structured outreach
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Owns the commercial conversation and offerings for direct & indirect customers- this includes ability to quote in Salesforce
Lead value-based conversations
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Use playbooks and messaging frameworks to guide discussions
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Shift the narrative from price to value, outcomes and ROI
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Understand customer needs and position Zoom Workplace for Education Bundles accordingly
Convert conversations into pipeline
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Turn engagement into qualified Renewal Manager Accepted Leads (RMALs)
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Meet minimum conversion targets from connected calls to RMALs
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Ensure every opportunity is clearly defined within Salesforce
Execute with operational excellence
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Maintain high-quality CRM hygiene in Salesforce (SFDC)
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Submit all leads with complete, actionable notes within SLA
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Track activity, performance and conversion metrics consistently
Collaborate to win
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Partner with Renewal Managers and Account Executives
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Share insights to continuously improve messaging, playbooks and customer approach
What Success Looks Like
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Consistently achieving daily connected call targets
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Strong conversion rates from calls to RMALs
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High-quality, actionable pipeline creation
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Demonstrating a consultative, value-first mindset in every interaction
What You Bring
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Confident communicator with a willingness to learn
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Resilient and motivated in a high-activity, outbound environment
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Coachable, with a positive attitude and openness to feedback
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Organised, with good attention to detail in CRM and admin tasks
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Eager to build skills in consultative, value-based selling
To apply, you must be an expert on the following requirements:
Requirements
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Fluent English (essential)
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Additional European languages (desirable)
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Experience working across EMEA markets (preferred)
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Based in the Philippines
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Bachelor’s degree or equivalent experience
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Experience with Salesforce (preferred)
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Renewals experience (preferred)
It will also be favorable if you are knowledgeable in:
- Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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