RESOLUTION AGENT
Make your next big career move by applying as KMC Solutions' next RESOLUTION AGENT
The Reservation Operations Specialist is tasked with managing and executing all reservation-related activities necessary due to operational changes like itinerary adjustments, sailing cancellations, and policy updates. The role involves directly updating the reservation and CRM systems to ensure consistency and accuracy across booking records, conducting reservation audits, and maintaining system integrity in line with company policies.
On top of your salary, here are the exciting benefits you can look forward to:
This role offers the opportunity to be at the forefront of customer service and operational efficiency within a dynamic reservations environment. Specialists will gain expert knowledge of reservation systems and CRM platforms, work closely with multiple departments, and contribute to significant projects that enhance guest experiences and operational success.
The main responsibilities of a RESOLUTION AGENT include:
- Execute large-scale reservation updates for operational changes such as itinerary adjustments, sailing cancellations, rebookings, and booking consolidations, ensuring accuracy and compliance with company standards.
- Assist in operational projects impacting reservation processes, booking management, and guest experience, maintaining detailed records for accuracy, traceability, and auditability.
- Perform quality control checks on reservations to ensure accuracy in promotions, pricing, itineraries, and booking processes, and correct discrepancies within reservation systems.
- Conduct thorough reviews of new product builds to validate system alignment and reservation accuracy before launch.
- Coordinate complex reservation adjustments, including multi-booking changes and operational corrections, collaborating with internal teams for efficient implementation.
- Communicate effectively with other departments to implement and update reservation changes stemming from broader operational initiatives.
- Identify and address recurring issues in reservations or operational inefficiencies, providing actionable feedback to leadership for process improvement.
To apply, you must be an expert on the following requirements:
- Proven experience in handling large-scale reservation systems and CRM software.
- Strong attention to detail and a high level of accuracy in data management and documentation.
- Excellent problem-solving skills and the ability to manage complex operational tasks.
- Effective communication skills for coordinating across departments and reporting.
- Ability to work independently and as part of a team in a fast-paced environment.
It will also be favorable if you are knowledgeable in:
- Experience in audit processes and quality control measures in reservation management.
- Knowledge of the travel and hospitality industry, particularly in cruise operations or similar settings.
- Advanced skills in data analysis and interpretation to support operational decisions and improvements.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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