REVENUE OPERATIONS ANALYST – SALES SUPPORT
Make your next big career move by applying as KMC Solutions' next REVENUE OPERATIONS ANALYST – SALES SUPPORT
As a Sales Support Analyst, you are the heartbeat of the Global Revenue Operations team. Your goal is to ensure our sales and post-sales teams have the operational support they need to close deals and serve customers smoothly. You will act as a versatile problem-solver, bridging the gap between Sales Compensation, Data Integrity, Deal Support, and Customer Experience (CX) Operations. This is a high-visibility role where your ability to keep things moving directly impacts our revenue goals.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a REVENUE OPERATIONS ANALYST – SALES SUPPORT include:
What You Will Deliver
- CX Operations Support: You will extend your support to the post-sales lifecycle, assisting with administrative tasks for Customer Success, Professional Services and Renewals. This includes performing Quality Assurance (QA) on agreements and verifying data to ensure that it is accurately recorded in our systems following standard workflows and processes.
- Sales Compensation Support: You will help ensure our sellers get paid accurately and on time. Running and optimizing sales crediting processes, ensuring high-quality and accurate attainment calculations for global revenue teams, and helping resolve questions about compensation policies.
- Revenue Intelligence: You will help the business see clearly by building and maintaining Salesforce dashboards. You will also be a key player in User Acceptance Testing (UAT), ensuring new tools and features work perfectly before they reach the sales team.
- Lead-to-Renewal (LTR): You will manage the LTR support inbox, helping sales reps navigate CPQ quotes and Opportunity stages so they can focus on selling rather than admin.
- Queue Management: You will maintain and serve global queues for RevOps-related requests, handling specialized inquiries and complex resolutions that require deep operational context.
Operational Agility (Core Competency)
- Focused Ownership with Operational Range: While you will serve as the primary owner for the Sales Support workstreams, the Revenue Operations environment is dynamic. This role requires the ability to maintain deep focus on your core pillars while pivoting to support adjacent workflows during peak volume periods, quarter-end closes, or when business priorities shift.
- Continuous Improvement: As our operational model evolves, you will have the opportunity to assist with new projects and initiatives that drive team efficiency, ensuring our processes remain agile and effective.
To apply, you must be an expert on the following requirements:
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Enable and support Sales teams on CPQ workflows
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Work with business users, test users, and Technology delivery team members on resolving issues
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Educate the Sales team about our existing Sales processes and reinforce existing Enablement
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Build strong relationships with our partner teams. You will be their trusted partner in identifying where their help is needed in a deal
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Generate and adjust order forms in complex deals
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Provide Tier 1 troubleshooting and administrative support in the Salesforce environment
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Optimize Salesforce while working with the business systems team to identify architectural improvements, especially focused on the Quoting and Order Management process
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Introduce elegant, simple (yet powerful) processes that make everyone’s life a little bit easier
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Document current state processes and find opportunities for improvement
It will also be favorable if you are knowledgeable in:
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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