Key Responsibilities

Sales, Customer Engagement & Conversion

• Serve as the single point of contact for B2C and B2B customers seeking data recovery services.
• Handle inbound enquiries via phone, email, chat, and online forms while delivering a professional, high-quality customer experience.
• Use strong communication and sales-driven behaviours to convert leads into active data recovery jobs.
• Proactively follow up on leads, quotes, and open opportunities to maximise conversion rates.
• Explain the data recovery process clearly, address concerns, and build confidence with each customer.
• Manage customer expectations regarding timeframes, pricing, and next steps.

 

Job Coordination & Administration

• Coordinate the full lifecycle of each data recovery job to ensure timely and smooth progression.
• Prepare accurate quotes and invoices using Xero (training provided).
• Follow up on invoices to ensure prompt payment and customer satisfaction.
• Arrange courier collections and coordinate dispatch to internal technical teams.
• Maintain accurate customer records, notes, and job status updates.
• Provide daily and weekly sales and operations reports to management.

 

Customer Experience & Retention

• Seek customer feedback and follow up on reviews to maintain a high level of service.
• Deliver exceptional service that improves customer retention, referrals, and online reputation.
• Provide insights on customer behaviour, trends, and opportunities to support the wider sales team.

 

Internal Collaboration

• Provide operational and customer-based feedback to help refine services, processes, and new offerings.
• Participate in sales and management meetings as required.
• Assist with general customer service and administrative duties when needed.

 

Ideal Candidate Profile

The ideal candidate:

• Has a strong background in phone-based sales and is confident in guiding customers through a structured sales process.
• Demonstrates the ability to build rapport, ask the right questions, and close opportunities confidently.
• Communicates clearly in spoken and written English with a professional, friendly style.
• Is comfortable communicating with Australian customers (training provided).
• Can manage multiple tasks, prioritise effectively and work independently.
• Pays close attention to detail and maintains accuracy in documentation and reporting.
• Is proactive, reliable, and committed to delivering high-quality customer service.
• Does not require technical experience, all data recovery knowledge will be taught.

 

Values & Expectations

The individual in this role is expected to:

• Uphold Technetics’ core values: Pride, Honesty, and Improvement.
• Follow established policies, procedures, and communication standards.
• Demonstrate professionalism, accountability, and reliability in daily duties.
• Collaborate positively with colleagues to support overall company goals.

 

Performance & KPI Expectations

Performance will be measured using sales-focused KPIs, including:

• Conversion rate – the percentage of enquiries converted into active data recovery jobs.
• Average job value – ensuring each job aligns with revenue and pricing expectations.
• Customer reviews – the number of positive reviews obtained through excellent service.
• Follow-up quality – the speed, consistency, and professionalism of follow-ups on leads, quotes, and invoices.
• Customer satisfaction – maintaining a consistently high standard of service throughout each customer engagement.

These KPIs ensure the role supports both sales growth and an exceptional customer experience.

 

Additional Information

• Remote position (Philippines).
• Australian business hours (with some flexibility).
• Full training, tools, and onboarding provided.