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SENIOR ASSOCIATE, TALENT OPERATIONS

XTN-EDE8923

City
Makati City, Philippines
Schedule
Office Location
One Ayala Malls

Make your next big career move by applying as KMC Solutions' next SENIOR ASSOCIATE, TALENT OPERATIONS

The Senior Associate, Talent Operations is a developing individual contributor dedicated to driving the efficiency of the talent acquisition engine. While maintaining high-level operational support, this role begins to shift focus toward process optimization and system health. The Senior Associate serves as a key partner to the Manager, Talent Operations, contributing to initiatives in tool usage, analytics, and global compliance. This role is designed for a proactive problem-solver who can manage support queues while identifying ways to eliminate manual work through automation.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves 

The main responsibilities of a SENIOR ASSOCIATE, TALENT OPERATIONS include:

  • Recruiter Partnership: Act as a dedicated operational partner to the recruiting team, providing guidance on workflow best practices and troubleshooting real-time system hurdles to ensure hiring speed. 
  • Program & Initiative Support: Provide operational support for cross-functional initiatives and talent programs, assisting with the execution of projects related to talent tools and systems. 
  • System Administration: Provide Tier 2 support for the Talent tech stack Greenhouse, GoodTime, Jira, etc., resolving escalated technical issues and managing backend configurations. 
  • Process Engineering: Identify recurring manual friction points in the recruiting lifecycle and assist in designing automated solutions to improve team-wide accuracy. 
  • High-Impact Coordination: Manage candidate logistics for high-priority or executive-level roles, ensuring a white-glove Talkdesk experience. 
  • Data & Analytics: Support the maintenance of reporting dashboards, translating raw data into insights regarding system efficiency and team performance. 
  • Tech Optimization: Manage the maintenance of Talent Operations documentation in NotebookLM, ensuring all system workflows and cross-functional playbooks are accurate and globally compliant.

To apply, you must be an expert on the following requirements:

  • Experience: 24 years of experience in Talent Operations, HR, or a high-growth operational environment. 
  • Technical Aptitude: Proficiency with Greenhouse and Jira; ability to diagnose cross-functional workflow errors. 
  • Problem Solving: Demonstrated ability to perform root-cause analysis on operational bottlenecks. 
  • AI Adoption: Interest in evaluating and integrating AI tools to improve personal and team productivity.

It will also be favorable if you are knowledgeable in:

  • Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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