• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• Monitor and evaluate the Zoom support voice and digital Chatbot and AI environment daily
• Design and optimize customer engagement experiences leveraging chatbot intents, and artificial intelligence tools.
• Track chatbot outcomes, analyze search queries, case dispositions, website trends, and customer satisfaction responses, and provide recommendations
• Work cross-organizationally with sales, support, marketing, IT, billing, and retention teams to coordinate a seamless user experience
• Create user-centered designs that reduce the level of effort for the customer while ensuring broad access to solutions and tools our customers request the most
• Map out customer journeys and develop conversational flows for voice bot that address the quickest path to resolution
• Support content management team ensuring a consistent and robust customer-facing knowledge base
• Conduct analysis of virtual assistant successes and failures; identify opportunities and prioritize changes to reduce failure rates
• Manage chatbot localization process for 25 languages. If we want a specific language focus (e.g. Japan), we would need to be explicit about this
• Train bot daily on top requests for improved customer resolution of requests.
• Create flows in conversational design flow prototyping tools like Figma, Draw.io, Botmock, Voiceflow
• Understands natural language processing technology, its capabilities and constraints

• 3-5 years of experience working with machine learning environments, artificial intelligence, chatbot, or virtual assistant platforms
• Saas, UCaas, or technical industry preferred
• Fluent in English, multiple languages a plus
• Strong written communication skills
• Customer-first mentality essential
• Ability to quickly adapt to a rapidly changing technology landscape
• Organizational and time management skills
• Must work well individually and in a team environment
• Bachelor’s degree or equivalent experience
• UX Writing, Content Design or Strategy experience

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!