A new alliance is seeking a Senior Cyber Security Technical Support Engineer to join its organization and Technical Support Team. We are focused on providing businesses and governments with world class Managed Security, Consulting, and Cyber Threat Detection & Response Services. In this role, you’ll manage and perform customer security support across phone, email, screensharing, and continue to improve customer support efficacy.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Support Azure, AWS, Google Cloud, SIEM and Endpoint technical issues
• Enable customers to overcome technical challenges with Cloud, SaaS, SIEM, and Endpoint technologies while providing solutions
• Troubleshoot, inform, document, and advocate technical issues to enhance the customer experience
• Provide excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels, including cross-functionally
• Stay up to date with the latest security threats, vulnerabilities, and technologies
• Other duties as required

• 3+ years in customer facing Technical Support Role in the Cybersecurity Industry
• Bachelor’s degree in related field and/or equivalent education/experience preferred
• Demonstrate excellent phone communication, written skills, and maintain a positive attitude
• Effectively document customer challenges and maintain high attention to detail
• Take ownership of customer issues and see them through, start to finish
• Strong collaborator and customer success focused
• Power User experience in Salesforce or similar CRM platforms
• AWS, Google Cloud, and Azure Cloud technical support experience
• Linux, Windows, and Networking troubleshooting skills
• Previous experience with SIEM and Endpoint solutions
• Jira and other bug tracking tool experience
• Relevant Cloud Technology certifications are preferred

To perform the essential functions of this job, employees must regularly stand, walk, sit, use their hands for various tasks including typing, reach with their arms, and communicate effectively. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus. The work environment typically has minimal noise levels. Reasonable accommodations will be provided for individuals with disabilities.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!