SENIOR SUPPORT AGENT (WORKFORCE MANAGEMENT FOCUS)
SENIOR SUPPORT AGENT (WORKFORCE MANAGEMENT FOCUS)
XTN-1B7B104
XTN-1B7B104
- City
- N/A, N/A
- Schedule
Make your next big career move by applying as KMC Solutions' next SENIOR SUPPORT AGENT (WORKFORCE MANAGEMENT FOCUS)
As a Senior Support Agent - WFM (Workforce Management Focus), you will be the first point of contact for our users, providing timely, professional, and empathetic support. You will primarily assist customers through web forms while working closely with the internal support team to resolve inquiries and ensure a great user experience.
On top of your salary, here are the exciting benefits you can look forward to:
- Fully remote work setup while being part of a global team.
- Opportunity to support an international user base and gain exposure to a fast growing technology and mobile gaming environment.
- Comprehensive HMO coverage from Day 1, including two (2) free dependents.
- Group Life Insurance coverage of up to ₱1,000,000 from Day 1.
- 15 paid leave credits in your first year, with annual increases up to 20 leave credits.
- Competitive statutory benefits, including 13th Month Pay, Holiday Pay, Overtime Pay, and Night Differential where applicable.
- Collaborative and supportive team culture with opportunities to contribute ideas and improve processes.
- Career growth and development opportunities through continuous learning and increased responsibilities.
- Modern digital tools and systems that enable efficient remote collaboration.
- A dynamic, fast paced work environment where your contributions have a direct impact on the customer experience and business success.
The main responsibilities of a SENIOR SUPPORT AGENT (WORKFORCE MANAGEMENT FOCUS) include:
Key Responsibilities
- Respond to user inquiries through web forms with accurate and timely solutions.
- Provide friendly and professional customer support.
- Escalate more complex issues to the Level 2 Support team when needed.
- Assist with back office tasks such as account updates, payout checks, and other administrative support.
- Collaborate with teammates to improve processes and workflows.
To apply, you must be an expert on the following requirements:
What We're Looking For
- Previous customer service or support experience is preferred, or strong communication and interpersonal skills gained from other roles.
- Native-level English with excellent written communication skills.
- Interest in technical support or the mobile gaming industry.
- Experience using Zendesk or similar helpdesk platforms is an advantage.
- Strong problem solving, organization, and time management skills.
- Ability to prioritize multiple tasks and work independently.
- Stable and reliable internet connection.
- Must be based in the Philippines.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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