Outsourcing

SERVICEDESK

INT-A1BC734

City
Makati, Philippines
Schedule
Day Shift
HIRING
SITE
V. CORPORATE CENTRE

Make your next big career move by applying as KMC Solutions’ next SERVICEDESK

Service Desk Associate / Senior Associate main responsibilities are answering, prioritizing, and responding to incoming calls, tickets and email request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a SERVICEDESK include:

  • Answers phone calls and responds to moderately complex customer inquiries
  • Log, Acknowledge, Categorize and Prioritize all issues or request tickets
  • Assign tickets and inform the appropriate group for further troubleshooting
  • Check emails regularly and make follow up of tickets beyond SLA
  • Provide the user with the status updates as defined in SLA
  • Diagnose and resolve hardware and software problems
  • Provide technical assistance to all end-users both internal and external clients
  • IT support relating to technical issues involving but not limited to Microsoft’s core business applications and operating system
  • Perform additional task that may be assigned by the immediate supervisor
  • Strong analytical and problem resolution skill
  • Able to manage tasks with minimum supervision
  • Willing to work on shifting schedule, Holiday, weekends and Night shift

To apply, you must be an expert on the following requirements:

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
  • 1 Year minimum experience in IT service desk and/or technical support position
  • Customer Service oriented, resourceful and self-motivated
  • Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
  • Excellent in English communication skills both verbal and written

It will also be favorable if you are knowledgeable in:

  • Experience and knowledgeable in Active Directory and ticketing System is a plus

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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