Make your next big career move by applying as KMC Solutions’ next SERVICE DESK 1
Service Desk Associate / Senior Associate main responsibilities are answering, prioritizing, and responding to incoming calls, tickets and email request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a SERVICE DESK 1 include:
- Answers phone calls and responds to moderately complex customer inquiries
- Log, Acknowledge, Categorize and Prioritize all issues or request tickets
- Assign tickets and inform the appropriate group for further troubleshooting
- Check emails regularly and make follow up of tickets beyond SLA
- Provide the user with the status updates as defined in SLA
- Diagnose and resolve hardware and software problems
- Provide technical assistance to all end-users both internal and external clients
- IT support relating to technical issues involving but not limited to Microsoft’s core business applications and operating system
- Perform additional task that may be assigned by the immediate supervisor
- Strong analytical and problem resolution skill
- Able to manage tasks with minimum supervision
- Willing to work on shifting schedule, Holiday, weekends and Night shift
To apply, you must be an expert on the following requirements:
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
- 1 Year minimum experience in IT service desk and/or technical support position
- Customer Service oriented, resourceful and self-motivated
- Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
- Excellent in English communication skills both verbal and written
It will also be favorable if you are knowledgeable in:
- Experience and knowledgeable in Active Directory and ticketing System is a plus
This role has been closed
Applications are no longer being accepted for this position.