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SERVICEDESK INTERN

INT-0E44232

City
Makati City, PHILIPPINES
Schedule
Office Location
V. CORPORATE CENTRE

Make your next big career move by applying as KMC Solutions' next SERVICEDESK INTERN

 

The Service Desk Intern will assist the Service Desk team in prioritizing and responding to incoming tickets and requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. This internship provides an opportunity to gain hands-on experience in IT support and customer service. 

On top of your salary, here are the exciting benefits you can look forward to:

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a SERVICEDESK INTERN include:

 

  • Log, acknowledge, categorize, and prioritize issues or request tickets. 

  • Assist in assigning tickets to the appropriate group for further troubleshooting. 

  • Monitor and follow up on tickets beyond SLA. 

  • Provide users with status updates based on SLA guidelines. 

  • Assist in diagnosing and resolving basic hardware and software problems. 

  • Provide technical support to end-users, both internal and external clients. 

  • Assist in IT support tasks related to Microsoft core business applications and operating systems. 

  • Perform additional tasks as assigned by the immediate supervisor. 

To apply, you must be an expert on the following requirements:

 

  • Currently pursuing or recently completed a Bachelor's/College Degree in Computer Science, Information Technology, or a related field. 

  • No prior experience required, though any experience in IT support or customer service is a plus. 

  • Customer service-oriented with a resourceful and proactive attitude. 

  • Basic knowledge of MS-Windows Environment, MS-Office, and Office 365 applications. 

  • Strong communication skills in English, both verbal and written. 

  • Basic problem-solving and analytical skills. 

It will also be favorable if you are knowledgeable in:

  • Maintain a respectful, courteous, and positive attitude toward customers and colleagues. 

  • Strong ability to communicate effectively with team members and users, both verbally and in writing. 

  • Punctual, detail-oriented, and able to work independently. 

  • Willingness to learn and develop skills in IT support and customer service. 

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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