SITE LEAD
Make your next big career move by applying as KMC Solutions' next SITE LEAD
The Site Lead is responsible for overseeing the day-to-day operations, strategic direction, and performance of the site. This role ensures service excellence, operational efficiency, and effective stakeholder engagement across geographies, while fostering a strong leadership culture and continuous improvement mindset.
The position will be the company’s most senior position in country and will report directly to a senior stakeholder based outside of the Philippines. Direct staff management responsibilities are relatively minimal given the fact the business operates with a matrix reporting structure, thus the vast majority of staff have functional reporting lines to managers located in a variety of global locations.
Job Summary
- Position Title: Manila Site Lead & G&A Leader
- Reporting The role will report to a senior G&A stakeholder based outside the Philippines
- Location One Ayala, Makati, NCR, Philippines
- Shift Primarily Mid shift with flexibility needed to meet the global scope/demands of the role (including weekends and holidays if/when necessary).
- Status: Full Time/Permanent
- Work Relationships: Senior Leader outside of PH, Global Stakeholders, Visiting Leaders and Local Teams
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a SITE LEAD include:
- Manage day-to-day operations of the Manila operation liaising with global leadership and support functions to ensure smooth operations, whilst adhering to the various company global policies on codes of conduct, ethics, cyber security etc.
- Oversee the activities of a multidisciplinary team who provide a range of activities to support both internal processes and a global customer base
- Working alongside global counterparts, ensure SLAs, KPIs, and compliance standards are consistently met or exceeded
- Optimize workflows, resource utilization, and process efficiencies across functional teams.
- Provide overall direction and leadership for site operations in alignment with global business goals and service delivery standards.
- Develop and implement operational plans, performance targets, and growth strategies.
- Represent the site in senior leadership meetings and cross-regional forums.
- Develop and drive a high-performing Manila leadership council, with responsibility for selection, mentoring, coaching, team building
- Provide leadership and guidance to the operations team, fostering a culture of collaboration, innovation, and continuous improvement.
- Foster a culture of accountability, engagement, inclusivity, and continuous learning.
- Lead talent planning, employee engagement initiatives, and succession strategies.
- Work with senior leaders and global stakeholders to build the employer brand and strengthen retention.
- Build and maintain strong relationships with internal and external stakeholders across multiple regions/geographies.
- Collaborate with global service delivery and functional leaders to align on goals, capacity planning, and improvement initiatives ultimately ensuring best practices in the delivery of the company’s services/products globally
- Ensure site operations are in compliance with local laws, industry regulations, data security protocols, and company policies.
- Identify potential risks and develop strategies to mitigate them, ensuring business continuity and compliance with relevant regulations and standards.
- Identify areas for improvement in operational processes and workflows to enhance efficiency, quality, and scalability.
- Implement and monitor internal controls and quality assurance processes.
- Champion digital transformation and automation efforts in collaboration with the relevant teams/functions.
- Embrace and promote knowledge management across the operation.
- Stay abreast of industry trends, best practices, and emerging technologies relevant to operational management, fostering a culture of learning and professional development within the Manila site.
To apply, you must be an expert on the following requirements:
- Strong leadership and people management capabilities
- Cross-cultural communication and global stakeholder management
- Operational excellence and service delivery expertise
- Strategic thinking with a hands-on execution mindset
- Experience in shared services or BPO environments
- Knowledge of compliance, risk, and regulatory frameworks
- Excellent verbal, written communication skills with an emphasis on tact, diplomacy and professionalism
- A track record of demonstrating a strong work ethic, integrity and personal accountability
Education and Experience:
- Bachelor’s degree in any business-related course; postgraduate studies considered an advantage.
- A minimum of 15 years of professional working experience, with 10 years of senior management experience.
- A minimum of 5 years of in-country or in-region experience in a people management role for a multinational organization based in the Philippines or Asia region.
- Previous experience in a similar role, with responsibility for a site and/or operation of a multinational organisation based in the Philippines or Asia region.
- Previous experience in a fast paced, start-up environment is preferred.
- US work experience a plus
- Previous experience establishing and driving strategic initiatives across a business providing services to clients and customers from multiple geographies.
- Demonstrated ability managing and leading teams, driving performance, consistently producing superior results, and cultivating ownership while enforcing company policies and applicable law, someone leads by example and inspires.
- Excellent analytical and problem-solving abilities to identify operational challenges, develop innovative solutions, and drive continuous improvement initiatives
- Proven track record of effectively collaborating cross functionally with both internal and external teams and all key stakeholders (from the very bottom to the very top, aka ‘c-level executives’).
- A creative and flexible individual with the ability to thrive in a fast-paced and changing environment.
- A hands on/roll the sleeves up operator, doing whatever is necessary to meet targets, fostering a culture of collaboration and inclusivity while driving innovation and achieving organizational goals.
It will also be favorable if you are knowledgeable in:
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The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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