Information Security

Support implementation of required security measures, such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Customer Service

Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.

Collaboration and Communication

Work closely with teammates and clients to communicate clearly about threats, risks, and mitigation efforts. Mentor and guide SOC Analyst I team members in investigative techniques.

Compliance and Reporting

Ensure incidents and responses are properly documented for auditing and compliance. Generate reports on SOC activities, threat trends, and metrics.

Support regulatory requirements such as PCI-DSS, HIPAA, or GDPR depending on the organization.

Threat Detection and Monitoring

Actively monitor security information and event management (SIEM) tools for alert s and anomalies. Investigate potential threats, intrusions, and suspicious activities in real-time. Perform correlation of events across multiple systems to identify malicious activity.

Incident Handling and Analysis

Triage and prioritize incidents based on severity and business impact. Lead initial containment, eradication, and recovery efforts during security incidents.

Escalate critical incidents to senior analysts or incident response teams as needed.

Mentoring

Perform basic mentoring tasks, such as answering questions, providing examples, and generally supporting junior colleagues and interns.

Documentation and Backup

Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. For example, successfully leverages the latest technologies to increase

performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, relishes new or unusual problems; seeks others' input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

Self-Development

Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, consistently adheres to organizational policies and practices, even when they are unpopular or inconvenient. Builds trust by honoring commitments and by being open and honest at work.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. For example, asks questions to anticipate new priorities and adjusts easily. Finds new ways to make progress. Welcomes change, helps others deal with its uncertainty.

Resourcefulness

Secures and deploys resources effectively and efficiently. For example, seeks the most efficient approach to tasks; ensures timely completion by monitoring deadlines and requesting additional resources when needed to meet deadlines or quality standards. Optimizes available resources in ways that may cause a reprioritization of the tasks in order to maximize their value.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes.

Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.

SKILLS Policy and Regulation

Works at an intermediate level to interpret and apply knowledge of laws, regulations and policies in area of expertise. Typically works with guidance.

Network/IT Security

Works at an intermediate level to maintain system/service and information security, integrity, compliance and continuity. Typically works with guidance.

Troubleshoots Technical Issues

Works at an intermediate level to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Typically works with guidance.

Security Incident Techniques