SOLUTION CONSULTANT
One Ayala Malls
One Ayala Malls
Make your next big career move by applying as KMC Solutions' next SOLUTION CONSULTANT
As a Solution Consultant, you will be responsible for leading the post-sales process for complex software solutions. You will work closely with sales teams and customers to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior consultants.
On top of your salary, here are the exciting benefits you can look forward to:
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status
The main responsibilities of a SOLUTION CONSULTANT include:
- Lead Talkdesk Strategic implementations, individually or in partnership with a Project Manager, with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
- Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization
- Develop visual representation diagrams of the Customer’s end-client journey
- Implement solutions that include the creation of custom objects, workflows,
validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems - Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success
- Work with customers to track work progress, and create strategies for risk
mitigation and contingency planning - Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations.
- Able to produce technical documentation
- Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests
- Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW
To apply, you must be an expert on the following requirements:
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business
- Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred
- Experience with SQL/SOQL and JavaScript a plus
- Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
- Software implementation or coding experience is a plus
- Familiar with creating and managing Web Services (REST APIs/).
- A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients.
- Client management experience is highly valued
- Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
- A passion for helping people solve problems and a proven ability to understand and learn technological concepts
- Highly organized self-starter that seeks challenging opportunities
- Ability to work cross-functionally in a fast-paced environment
- Fluency in written and spoken English, bilingual abilities a plus
- Travel requirement: up to 30%
It will also be favorable if you are knowledgeable in:
FAST Focus+Accountability+Speed=Talkdesker:
- Focus: Makes the very best use of your own efforts and those of your team.
Creates space and clarity, so that you can focus your energy and attention on the things that really matter. - Accountability: Holds self and others accountable to meet commitments.
- Accepts responsibility for successes and failures of own work, the team’s work, and the company.
- Speed: Executes with agility and urgency. Acts promptly, decisively, and without delay. Makes good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Work Environment and Physical Requirements:
- Primarily office-environment work, extended periods of sitting or standing,
computer-based work. Limited lifting, and equipment usage limited to
computer-related equipment (keyboards, mouse, etc.)
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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