Talkdesk is seeking a highly experienced and certified Senior Salesforce Administrator to support and enhance its Salesforce ecosystem. This is a technical role focused on system configuration, automation using Flows, user and license management, and day-to-day platform support. The ideal candidate has deep expertise in Sales Cloud and Experience Cloud, is comfortable working in a fast-paced Agile environment and has experience collaborating with cross-functional global teams. The role will also involve interacting with integrated tools like DocuSign, Zuora, and NetSuite, and supporting business users through issue resolution and process optimization.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, milestones, assignment rules, approval processes, custom objects, lightning record pages, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports and dashboards
• Sandbox environment management and provide DevOps support for release management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform solutions
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Actively monitor Salesforce support dashboards to provide assistance to end users, ensuring timely resolution of any issues they encounter.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Management of integrated applications including but not limited to Okta, Financial Force, NetSuite, Zuora, DocuSign and Conga applications

• 5+ years of hands-on Salesforce administration experience in a technical role.
• Proven expertise in Salesforce Sales Cloud and Experience Cloud. (Service Cloud is nice to have but not required.)
• Strong background in configuring and troubleshooting Flows (core automation tool used; knowledge of retiring Process Builders and Workflow Rules is important).
• Experience in Salesforce configuration, including: Custom objects, record types, page layouts, dynamic layouts
• Lightning App Builder, custom settings, metadata
• Reports and dashboards
• Permission sets, profiles, roles, sharing rules, OWD
• Strong understanding of user/license management and data governance (e.g., deactivation, onboarding, data quality improvements, deduplication, validation rules).
• Familiarity with integrated tools including: Okta, DocuSign, Zuora, NetSuite, FinancialForce, and Conga
• Exposure to DevOps concepts such as sandbox management, release management, and deployment support.
• Experience working in an Agile environment and using Jira for task tracking.
• Excellent verbal and written communication skills; candidate will interact directly with business stakeholders and produce regular status updates/reports.
• Strong collaboration skills; will work with global teams including finance, integration, and IT.

Certifications 

• Salesforce Certified Administrator is required.
• Advanced Administrator or other Salesforce certifications are a strong plus.

• Experience in APEX, Triggers and LWC

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!