Significant operational knowledge of Windows 10 Pro and Windows Server including underlying technologies like Active Directory, DNS, DHCP, Remote Desktop Services, and SMB shares
Understanding of Microsoft 365 and skills to administer end users including account creation, exchange online properties, Sharepoint, OneDrive, and Teams
Knowledge of how email flows from one organization to another
Detailed understanding of domain and workgroup architecture and support differences
Active Directory proficiency and understanding of file permission troubleshooting and best practices required
Familiarity with Group Policies and the roles they play in an organization
Understanding of base Network Support procedures including but not limited to TCP/IP Protocol, IP addressing, DHCP, DNS, and VPN
Citrix Virtual Apps and Virtual Desktop knowledge including managing user sessions in Citrix Studio and profile management
Awareness of cyber-security best practices and remediation activities.
ITIL/ITSM – Incident Management, Change Management, Problem Management, Root Cause Analysis
Prior ITSM ticketing and MSP experience are required. Connectwise experience is a plus
Understanding of registrar administration including SPF Records and DKIM, and domain SSL certificates - a plus
Understanding of Citrix, and ShareFile - a plus
ITIL certification and understanding - a plus
Strong ability to diagnose and resolve most single end-user issues independently
Technical awareness: the ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Strong customer service experience and skills required
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Full-time employment, non-exempt role

SUPPORT SPECIALIST I

SUPPORT SPECIALIST I

KMC Employee

A Friend of KMC