SYSTEMS ENGINEER
SM NORTH EDSA
SM NORTH EDSA
SM NORTH EDSA
SM NORTH EDSA
SM NORTH EDSA
SM NORTH EDSA
Make your next big career move by applying as KMC Solutions' next SYSTEMS ENGINEER
Impact: The Systems Engineer is responsible for solving a wide range of high-level end-user issues, ensuring project completion and installation, and for delivering key technical advice to Meriplex leadership. Without the Systems Engineer working to the best of their abilities, Meriplex would be unable to support our staff’s technical needs. Over time, this would ultimately result in a loss of reputation and revenue for Meriplex.
Position Summary
The Systems Engineer acts as the top tier of support for Meriplex’s Internal IT and reports to an Internal IT manager. This role works within the Internal IT ticketing system to resolve Level 3 end-user issues. The Systems Engineer must deliver exemplary customer service and technical advice to Meriplex leadership and/or decision makers. They are responsible for overseeing the completion of low-level internal projects to ensure all timelines, deployments, and installations are executed correctly. The person in this position is responsible for an array of high-level issues ranging from delivering advanced server support and design to presenting key reports to Meriplex leadership.
On top of your salary, here are the exciting benefits you can look forward to:
Comprehensive health benefits
Work flexibly from anywhere in over 20+ workspace locations
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a SYSTEMS ENGINEER include:
Key Responsibilities:
· Perform technical equipment installations at Meriplex office locations
· Execute the deployment, installation, and architecture of networks.
· Provide advanced support to the entire Meriplex environment.
· Provide proactive maintenance of Meriplex network environment.
· Act as escalation point for internal teams.
· Offer mentorship and education to fellow team members.
· Prep reports to be presented to Meriplex to enhance understanding.
· Utilize Microsoft Visio and documentation toolset to build out Meriplex technical environment for all teams to use to support internal systems.
· Standardize SOPs for all support for the entire Meriplex environment.
· Manage and maintain Meriplex documentation.
· Provide advanced Microsoft 365 support.
· Deliver ZTNA access support.
· Provide advanced Microsoft server support and design.
· Perform advanced firewall administration.
· Provide authentication (MFA) support.
· Provide advanced support on Azure environments.
· Provide advanced support on Microsoft Exchange servers.
· Manage advanced wireless environment.
· Manage advanced backup and replication solutions and storage devices.
· Provide advanced VoIP support.
Knowledge, Skills, and Abilities:
· Create clear and concise presentations to be understood by all levels of leadership.
· Ability to explain complex topics to a technical and non-technical audience.
· Oversee the timelines, deployment, and vendor management of small projects.
· Communicate the cost and general budgetary observations to the customer as needed.
· Make product suggestions to customers.
· Advanced knowledge of Microsoft 365 applications, including Exchange, SharePoint, Teams, and Power Platform (Fabric).
· Advanced knowledge of Microsoft Azure environments.
· Understanding of advanced technical triage methodologies.
· Advanced TCP/IP understanding.
· Ability to effectively set expectations regarding delivery of service.
· Strengthen internal relationships by providing exemplary customer service.
· Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
· Adherence to ITIL ticketing methodologies regarding documentation, process, and workflow.
· Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
· Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
· Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
· Advanced Switching/Routing/Wireless/Firewall knowledge.
· Advanced VoIP knowledge, including Teams Voice and Contact Center technologies.
To apply, you must be an expert on the following requirements:
Preferred Education, Experience, and Certifications:
· Prior MSP support experience highly encouraged.
· Security+ certification, preferred.
· MCSE, preferred.
· MCSA, preferred.
· Azure certification, preferred.
· Microsoft 365 certification, preferred.
· Superior reading, writing, and communication skills.
· Advanced knowledge of network concepts, devices, and best practices.
It will also be favorable if you are knowledgeable in:
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The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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