SYSTEMS INTEGRATION SUPPORT ANALYST
SYSTEMS INTEGRATION SUPPORT ANALYST
XTN-4EAB973
XTN-4EAB973
- City
- Taguig City, Philippines
- Schedule
PICADILLY STAR
PICADILLY STAR
PICADILLY STAR
PICADILLY STAR
Make your next big career move by applying as KMC Solutions' next SYSTEMS INTEGRATION SUPPORT ANALYST
Investigating and responding to integration and automation incidents raised
through an incident management system.
▪ Troubleshoot and escalate unresolved tickets to an appropriate section.
▪ Communicating all forms of information, internal and external, to the appropriate
channels
▪ Prioritise and manage service incidents, balancing diagnostic depth with agreed
support SLAs.
▪ Progress tickets and provide relevant information for troubleshooting or
clarification.
▪ Identify opportunities to produce knowledge-based articles pertinent to the
support function.
▪ Identify opportunities for support process improvement.
▪ Replicate issues and provide a complete diagnosis/fault scenario handover to the
development team third line support.
On top of your salary, here are the exciting benefits you can look forward to:
An opportunity to collaborate with a company on the leading edge of integration
and process automation technology.
▪ Ongoing training and development
▪ Work within a supportive and enthusiastic technical environment.
▪ Opportunities to progress into deeper technical specialisation, escalation,
platform expertise, or wider integration and automation roles.
If you enjoy understanding how systems interact, untangling complex data flows, and
helping partners succeed in real-world integrations, this role will give you both
challenge and progressi
The main responsibilities of a SYSTEMS INTEGRATION SUPPORT ANALYST include:
Essential
▪ Clear understanding of integration patterns such as synchronous & asynchronous
requests, event driven Vs polling, batch Vs near real-time.
▪ A grasp of system boundaries and ownership where infrastructure meets the
integration product, and product and tooling meet the integration solution design
necessary for the support reasoning process.
▪ Identify error handling paths Vs successful execution paths.
▪ Good working knowledge of SQL query language
▪ Knowledge of web services using XML & JSON. Ability to analyse and find issues
with HTTP requests and responses using any HTTP debugging tool.
▪ Understand schema drift and how breaking changes can occur when data is noncompliant.
▪ An ability to spot missing, unexpected, or malformed fields.
▪ Minimises escalation through good analysis skills and an ability to support APIled integrations.
▪ Has a good understanding of security methods such as OAuth2, use of JWTs,
API keys, basic auth, certificates. IP whitelisting/security constraints. Certificate
expiry and token refresh.
▪ An ability to interpret auth failure messages vs permission failures vs network
timeouts.
Desired
▪ Knowledge of working within server platforms such as Windows Server
▪ Experience using scripting languages such as VB & Jscript or PowerShell
▪ Knowledge of SQL server administration.
▪ Experience in using any reporting tool.
▪ Experience with the Azure SQL server offerings, including SQL SaaS.
▪ Knowledge of the various data storage methods semi-structured & unstructured
▪ Experience with supporting an integration product such as Boomi, Jitterbit,
MuleSoft or Codeless BPA.
Advantage
▪ Familiarity with using any FTP, SMTP, Mail Servers such as MS Exchange,
General SMTP principles, Active Directory, IIS, MS SQL Server, Oracle
▪ Knowledge of working within virtualisation environments.
Other Skills: Essential
▪ Strong spoken and written English
▪ Ability to communicate in a confident manner.
▪ Ability to prioritise objectives in line with company processes.
▪ Strong analytical mind and problem-solving capabilities
▪ Diligence and ability to think laterally under pressure.
▪ Ability to work and enjoy being under pressure whilst remaining customer
friendly.
Advantage
▪ Any mainstream foreign language skill
To apply, you must be an expert on the following requirements:
Essential
▪ Clear understanding of integration patterns such as synchronous & asynchronous
requests, event driven Vs polling, batch Vs near real-time.
▪ A grasp of system boundaries and ownership where infrastructure meets the
integration product, and product and tooling meet the integration solution design
necessary for the support reasoning process.
▪ Identify error handling paths Vs successful execution paths.
▪ Good working knowledge of SQL query language
▪ Knowledge of web services using XML & JSON. Ability to analyse and find issues
with HTTP requests and responses using any HTTP debugging tool.
▪ Understand schema drift and how breaking changes can occur when data is noncompliant.
▪ An ability to spot missing, unexpected, or malformed fields.
▪ Minimises escalation through good analysis skills and an ability to support APIled integrations.
▪ Has a good understanding of security methods such as OAuth2, use of JWTs,
API keys, basic auth, certificates. IP whitelisting/security constraints. Certificate
expiry and token refresh.
▪ An ability to interpret auth failure messages vs permission failures vs network
timeouts.
It will also be favorable if you are knowledgeable in:
Desired
▪ Knowledge of working within server platforms such as Windows Server
▪ Experience using scripting languages such as VB & Jscript or PowerShell
▪ Knowledge of SQL server administration.
▪ Experience in using any reporting tool.
▪ Experience with the Azure SQL server offerings, including SQL SaaS.
▪ Knowledge of the various data storage methods semi-structured & unstructured
▪ Experience with supporting an integration product such as Boomi, Jitterbit,
MuleSoft or Codeless BPA.
Advantage
▪ Familiarity with using any FTP, SMTP, Mail Servers such as MS Exchange,
General SMTP principles, Active Directory, IIS, MS SQL Server, Oracle
▪ Knowledge of working within virtualisation environments.
Other Skills: Essential
▪ Strong spoken and written English
▪ Ability to communicate in a confident manner.
▪ Ability to prioritise objectives in line with company processes.
▪ Strong analytical mind and problem-solving capabilities
▪ Diligence and ability to think laterally under pressure.
▪ Ability to work and enjoy being under pressure whilst remaining customer
friendly.
Advantage
▪ Any mainstream foreign language skill
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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