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TALENT OPERATIONS ASSOCIATE

XTN-8FF9588

City
Makati City, Philippines
Schedule
Mid Shift
Office Location
One Ayala Malls
Work Schedule
Mid Shift

Make your next big career move by applying as KMC Solutions' next TALENT OPERATIONS ASSOCIATE

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Job Summary

The Associate, Talent Operations is a foundational role responsible for executing the daily operations of the talent acquisition engine. This role ensures a high-quality experience for

candidates and internal stakeholders by maintaining data integrity, providing system support, and managing the end-to-end logistics of the hiring process

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves 

The main responsibilities of a TALENT OPERATIONS ASSOCIATE include:

Duties and Responsibilities

  • Recruiter Support: Collaborate daily with recruiters to provide high-quality, end-to-end support and ensure all job and candidate data is accurate and compliant within the ATS.
  • Scheduling & Coordination: Manage high-volume interview scheduling across various global time zones, ensuring all participants have the necessary information and links.
  • Candidate Experience: Act as the primary point of contact for candidates during the interview process, providing a warm, professional, and Talkdesk-first experience.
  • Data & System Maintenance: Maintain the ATS (Greenhouse), Jira support queue, and GoodTime scheduling queue with high accuracy, providing Tier 1 issue resolution for end-users.
  • Administrative Execution: Manage the end-to-end job and offer approval workflow, including facilitating offer letters and post-hire tasks.
  • Knowledge Support: Assist with keeping internal documentation and playbooks up-to-date within NotebookLM to ensure team-wide consistency.
  • Playbook Adherence: Follow established Talent Operations playbooks to ensure consistency and compliance across the global recruiting team.
  • AI Productivity: Responsibly leverage AI tools and automation to streamline administrative tasks and improve personal productivity.

To apply, you must be an expert on the following requirements:

  • Education & Experience: Bachelor’s degree or equivalent work experience. 0–2 years of experience in Talent Acquisition, HR, or a high-volume administrative role.
  • Technical Proficiency: Experience with or a strong aptitude for learning a complex talent tech stack, specifically Greenhouse, GoodTime, Replit, Jira, BrightHire, and HackerRank.
  • Operational Execution: Exceptional organizational skills with the ability to manage high-volume scheduling across global time zones while maintaining extreme attention to detail in data entry and offer processing.
  • Communication: Ability to provide a warm, professional Talkdesk-first candidate experience and clear internal support via Jira, Slack, and email.
  • Adaptability: A "builder" mindset with an interest in leveraging AI tools to automate personal workflows and improve productivity.
  • Relationship Building: Proven ability to develop trusting relationships in a high-performing environment.

It will also be favorable if you are knowledgeable in:

  • Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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