The purpose of the role is to Lead services within Fraud Operations and to facilitate the provision of an efficient and high-quality service to internal and external customers. Prepare detailed management reports that have an impact on costs and/or revenue. Escalate, coordinate and deliver initiatives for service improvements in accordance with internal/external policy and regulations.

•  Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Facilitate the provision of an efficient and high-quality service to internal and external customers. 
• Work with service portfolio Leads to provide recommendations to uplift standards, policies, strategies and best practices as identified through investigations and customer and colleague feedback. 
• Effectively coach, motivate and enable a team of individual contributors to maintain high performance and engagement. 
• Collaborate and engage with internal/external stakeholders on fraud investigations and prevention. 
• Be responsible for preparing reporting and insights on relevant investigations and received alerts. 
• Apply relevant specialist knowledge and experience to understand, influence and advise internal and/or external customers and stakeholders. 
• Lead a dynamic team to achieve identified objectives. 
• Drive and deliver key change initiatives to address the current and future capability needs of the business. 
• Proactively manage risk, meet all policy and compliance requirements, testing controls, adhere to process and procedures pertinent to role and escalate events, issues or breaches as they are identified. 

• Preferred experience in a Fraud / Financial Crime team or equivalent operational unit. 
• Understand Active Operations Management (AOM) or similar operational management principles, focused on driving correct operational outcomes. 
• Experience in leading small-medium sized teams. 
• The role holder is likely to be educated to degree standard or above. 

• Skills and motivational coaching. 
• Stakeholder management. 
• Establishing and maintaining relationships. 
• Effectively managing performance. 
• Proven ability in executing and delivering key business outcomes. 
• Strong written and verbal communication skills. 
• Demonstrated resilience in a fast-paced environment. 
• Attention to detail and investigative mindset. 
• A strong, careful balance of empathy, scrutiny, compassion and authoritative emotions and conversations. 
• Ability to work to time-sensitive deadlines. 
• The ability to identify problems, brainstorm and analyze answers, and implement the best solutions. 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!