TEAM LEADER
Make your next big career move by applying as KMC Solutions' next TEAM LEADER
We are seeking a proactive and results-driven Team Leader to oversee daily operations, manage team performance, and ensure exceptional customer service delivery. The ideal candidate will have strong leadership skills, a passion for coaching, and the ability to meet operational goals in a fast-paced environment.
On top of your salary, here are the exciting benefits you can look forward to:
The main responsibilities of a TEAM LEADER include:
• Lead and motivate a team to achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Conduct daily pre-shift and post-shift huddles to communicate updates and performance goals.
• Provide task management guidance to ensure efficient workflow and operational excellence.
• Perform regular performance reviews and implement corrective action plans when necessary.
• Collaborate with the Training Team to identify skill gaps and develop training programs.
• Create and maintain Standard Operating Procedures (SOPs) and process documentation.
• Hold one-on-one meetings to support team members’ development and career aspirations.
• Analyze data and provide insights for weekly and monthly business reviews.
• Manage leave schedules and monitor team shrinkage to maintain staffing levels.
• Ensure compliance with security and data protection policies.
To apply, you must be an expert on the following requirements:
• People Management
• Coaching and Mentoring
• Customer Service Excellence
• Data Analysis and Reporting
• Task Management
• Training and Development
• Strong Analytical Skills
• Attention to Detail
• Team Collaboration
It will also be favorable if you are knowledgeable in:
• Minimum 2–3 years of experience in a supervisory or team leader role, preferably in customer service or operations.
• Strong understanding of SLAs, KPIs, and performance management.
• Excellent communication and interpersonal skills.
• Ability to analyze data and prepare reports for business reviews.
• Experience in training and development is a plus.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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