AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management ("RCM") company that provides financial clearance, financial management, and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has 10,200 employees across multiple offices in India and the US. The company generates annualized revenues of over $US 100 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.

• Comprehensive health benefits
• HMO + 1 dependent upon hire
• Pioneer team in the Philippines
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide the team with the company’s vision and the objectives of all processes 
• Have excellent people management skills to ensure adequate production and quality SLAs (service level agreements) are met 
• Provide adequate training and knowledge sharing to the team by conducting daily and weekly meetings which are documented and acknowledged by the team
• Monitoring daily production output and validating the same by means of timesheet approvals 
• Monitoring daily quality reviews of the quality audit team to ensure feedback is provided to the team and identified areas of concern are reviewed and completed in a timely manner 
• Monitoring and adhering to the company policies regarding leave and absenteeism within the team 
• Provide monthly performance report to the team on production & quality achievements and their areas for improvement 
• Serve as a SPOC (single point of contact) to communicate and resolve interface and integration issues with other teams
• Adequate staffing is allocated within the various processes that need to be reported back to the client 
• Control Talent Retention to the minimum – attrition

• Bachelor's Degree Holder
• Proven experience as a Team Lead in a U.S. Healthcare account, with a strong track record of leadership and performance.
• Solid background in Patient Contact Center Operations, including Patient Calling and Patient Estimates.
• Deep understanding of U.S. Revenue Cycle Management (RCM) with fluency in RCM-specific terminology.
• Extensive hands-on expertise with EPIC Systems, including workflow optimization and system navigation.
• Committed to working onsite at McKinley West, Taguig. 
• Demonstrated employment stability, reflecting reliability and long-term commitment in previous roles.
• Must be amenable to reporting onsite

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!