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TECHNICAL ONBOARDING & SUPPORT ENGINEER

XTN-50E1464

City
Makati City, Philippines
Schedule
Office Location
ARMSTRONG CORPORATE CENTER

Make your next big career move by applying as KMC Solutions' next TECHNICAL ONBOARDING & SUPPORT ENGINEER

SOCi, the marketing platform for multi-location brands, is currently looking for a Technical Support Engineer to join our growing team to help us achieve our next stage of rapid growth. The Technical Support Engineer is responsible for onboarding new customers onto SOCi's data ingestion platform, as well as monitoring and managing ongoing data ingestion processes across both API and SFTP platforms. This includes understanding complex configurations and data setups, transforming data to a standardized format, and taking ownership of each account from initial data onboarding through the entire ingestion lifecycle.

The process will range from straightforward items to complex, multi-faceted problem solving. In this role, the Engineer will be actively onboarding new customers by configuring and validating their data ingestion pipelines, debugging ingestion issues, engaging directly with customers to gather data requirements, and ensuring that data flows are operating accurately and efficiently. They will be leveraging a multitude of technology stacks.

The ideal candidate must have sufficient technical aptitude to manage difficult and/or complex customer situations and be a strong communicator with the ability to provide clear guidance towards a positive resolution. To be successful in this role, the candidate must be able to execute with a high degree of competency in identifying problems and ensuring that appropriate Product or Engineering teams are notified in order to resolve issues impeding the overall process. End to end accountability along with attention to detail, quality assurance, and documentation are all necessary for this role.

 

 

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a TECHNICAL ONBOARDING & SUPPORT ENGINEER include:

  • Architect, develop, and maintain automated data pipelines, ensuring high scalability and reliability 

  • Design, write, and maintain scripts and cron jobs to automate data pulls from customer APIs and SFTP sources, ensuring reliable and timely data ingestion into SOCi's platform.

  • Onboard new customers onto SOCi's data ingestion platform by configuring, validating, and monitoring their data pipelines across API and SFTP channels.

  • Monitor and manage ongoing data ingestion processes, proactively identifying and debug issues, system bottlenecks and long term structural fixes to ensure data flows are operating accurately and efficiently.

  • Engage directly with customers to gather data requirements, translate business needs into technical configurations, and provide clear guidance throughout the data ingestion lifecycle.

  • Track and maintain KPIs related to data ingestion performance, onboarding timelines, and issue resolution, ensuring targets and SLAs are consistently met.

  • Document all steps, processes, configurations, and resolutions thoroughly to maintain accurate records and enable team knowledge sharing.

  • Have a solid understanding of Application Programming Interfaces and how they are deployed and used in a customer environment. Become knowledgeable in SOCi's APIs and how to implement and support them in a production environment.

  • Have a current, functional command of SQL and be able to write ad hoc queries to diagnose and resolve data ingestion issues.

  • Have working web stack knowledge including HTTP, browser console, and JavaScript.

  • Have familiarity with database structure and integrations within applications and services.

  • Leverage Claude, ChatGPT, or other AI engines to streamline troubleshooting, accelerate data debugging, automate repetitive ingestion tasks, and improve overall support efficiency.

  • Be capable of performing in a fast paced, fast growing environment with aggressive SLAs.

  • Be able to communicate technical concepts clearly and concisely to both technical and non-technical stakeholders.

  • Have an exceptional work ethic and a professional demeanor.

  • Be able to work effectively remotely and independently.

 

To apply, you must be an expert on the following requirements:

  • 2+ years of experience as a technical support engineer/application support specialist or programmer.

  • Experience writing scripts in Python, Bash, or similar languages to automate data pulls from customer APIs and SFTP sources, with the ability to build, test, and maintain them in a production environment.

  • Experience designing and managing cron jobs or similar task scheduling tools to automate and monitor recurring data ingestion processes, ensuring reliable and timely execution.

  • Knowledge of and/or experience in:

    • Calling RESTful APIs

    • SQL Joins

    • Cloud computing (especially navigating and reading logs)

    • Basic testing principles as well as basic software engineering principles

  • Familiarity with API authentication methods including OAuth, API keys, webhooks, and token-based authentication, with the ability to troubleshoot and configure them within a customer integration environment. 

  • Proficiency in modern scripting/development languages 

  • Exceptional communication skills, both written and verbal are an ABSOLUTE must (if you are not a competent writer do not apply for this position - all candidates will be tested as part of the interview process)

  • Highly organized with great attention to detail

  • Possess a competitive attitude with a persistent desire to win

  • Proven success in cross-functional collaboration 

  • The ability to self-direct as circumstances change and priorities shift, based on organizational needs, without the need for constant management

  • Respect processes but be adaptable to change 

  • Strong organizational and analytical skills with keen attention to detail

  • Ability to empathize and build customer relationships 

  • Coachable, open to feedback, and dedicated to constant self-improvement

  • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues.

  • Education: B.S. in Computer Science or other degree with appropriate work experience

 

It will also be favorable if you are knowledgeable in:

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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