IT and Technology

TECHNICAL SUPPORT ENGINEER

XTN-0809987

City
Taguig City, Philippines
Schedule
Mid Shift
HIRING
SITE
OFFSITE

Make your next big career move by applying as KMC Solutions’ next TECHNICAL SUPPORT ENGINEER

Position Overview
The Technical Support Engineer will play a critical role in delivering high-quality support and services to our clients. This customer-facing position is responsible for managing and resolving complex technical issues, assisting with platform installations and configurations, and providing technical expertise during pre-sales meetings. The ideal candidate will have strong problem-solving skills, a solid understanding of ITSM principles, and hands-on experience with ITSM tools. Exceptional communication and presentation skills are essential , as the role requires frequent interaction with clients, both in resolving issues and demonstrating platform capabilities.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a TECHNICAL SUPPORT ENGINEER include:

Key Responsibilities

  • Pre-Sales Meeting Support: Provide technical expertise and support during pre-sales meetings, helping to demonstrate the platform's capabilities and address potential client queries.
  • Platform Installation & Configuration: Lead and support the installation and configuration of software platforms, ensuring systems are set up to meet customer requirements and are optimized for performance.
  • Technical Support  (1st & 2nd Level Support) Provide expert-level 1st and 2nd level technical support to customers, diagnosing and resolving issues related to platform installations, configurations, and integrations.

Secondary Responsibilities

  • Platform Testing: Participate in platform testing to identify bugs, performance issues, and areas for improvement, contributing to the overall quality assurance process.
  • Technical Documentation: Assist in the creation and upkeep of detailed technical documentation, ensuring all system processes, configurations, and customizations are accurately recorded.
  • API Scripting: Develop and maintain custom scripts to integrate and automate platform functionalities using APIs.

To apply, you must be an expert on the following requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 3 years of post-graduate experience in technical support or a similar role.
  • Strong Communication & Presentation Skills: Excellent verbal and written communication skills, with the ability to present complex technical information to both technical and non-technical audiences.
  • ITSM Expertise: In-depth knowledge of ITSM practices and experience working with ITSM tools such as ServiceNow, Jira Service Desk, or similar.
  • Strong Appreciation of the SDLC :- A deep understanding of the Software Development Life Cycle (SDLC) and its importance in ensuring quality and efficiency in software development.

It will also be favorable if you are knowledgeable in:

Desirable Skills

ITIL Certification: ITIL certification is highly desirable.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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