Make your next big career move by applying as KMC Solutions’ next TECHNICAL SUPPORT ENGINEER
Position Overview
The Technical Support Engineer will play a critical role in delivering high-quality support and services to our clients. This customer-facing position is responsible for managing and resolving complex technical issues, assisting with platform installations and configurations, and providing technical expertise during pre-sales meetings. The ideal candidate will have strong problem-solving skills, a solid understanding of ITSM principles, and hands-on experience with ITSM tools. Exceptional communication and presentation skills are essential , as the role requires frequent interaction with clients, both in resolving issues and demonstrating platform capabilities.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a TECHNICAL SUPPORT ENGINEER include:
Key Responsibilities
- Pre-Sales Meeting Support: Provide technical expertise and support during pre-sales meetings, helping to demonstrate the platform's capabilities and address potential client queries.
- Platform Installation & Configuration: Lead and support the installation and configuration of software platforms, ensuring systems are set up to meet customer requirements and are optimized for performance.
- Technical Support (1st & 2nd Level Support) Provide expert-level 1st and 2nd level technical support to customers, diagnosing and resolving issues related to platform installations, configurations, and integrations.
Secondary Responsibilities
- Platform Testing: Participate in platform testing to identify bugs, performance issues, and areas for improvement, contributing to the overall quality assurance process.
- Technical Documentation: Assist in the creation and upkeep of detailed technical documentation, ensuring all system processes, configurations, and customizations are accurately recorded.
- API Scripting: Develop and maintain custom scripts to integrate and automate platform functionalities using APIs.
To apply, you must be an expert on the following requirements:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 3 years of post-graduate experience in technical support or a similar role.
- Strong Communication & Presentation Skills: Excellent verbal and written communication skills, with the ability to present complex technical information to both technical and non-technical audiences.
- ITSM Expertise: In-depth knowledge of ITSM practices and experience working with ITSM tools such as ServiceNow, Jira Service Desk, or similar.
- Strong Appreciation of the SDLC :- A deep understanding of the Software Development Life Cycle (SDLC) and its importance in ensuring quality and efficiency in software development.
It will also be favorable if you are knowledgeable in:
Desirable Skills
ITIL Certification: ITIL certification is highly desirable.
This role has been closed
Applications are no longer being accepted for this position.