TEAMS

SPACES

CAREERS

TECHNICAL SUPPORT REPRESENTATIVE

XTN-B6BE364

City
Makati City, Philippines
Schedule
Office Location
ONE AYALA TOWER

Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT REPRESENTATIVE

As a Technical Support Representative at Talkdesk, you'll respond to technical support requests via email, chat, and phone, guiding customers through setup processes. Collaborating with engineering, you'll tackle complex issues and relay product bugs and features. Updating knowledge bases, troubleshooting documentation, and serving as a liaison between teams are integral aspects of the role.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a TECHNICAL SUPPORT REPRESENTATIVE include:

  • Answer technical support requests via email, chat, and phone;
  • Help guide customers through the setup process;
  • Collaborate with our engineering team to solve more complex issues;
  • Identify, document, and follow up with engineers on product bugs and features;
  • Update knowledge base and troubleshooting documentation for internal and customer use;
  • Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.

To apply, you must be an expert on the following requirements:

  • Fluent in English;
  • Excellent written and verbal communication skills;
  • Previous experience in a client-facing technical role for a product business;
  • Strong problem-solving, decision-making, and critical-thinking skills;
  • Professional, courteous, and committed to providing amazing customer support;
  • Open-minded, positive, and keen to learn;
  • Great attitude, team player;
  • Willing to work flexible hours;
  • Keen to mentor and help train junior team members.

It will also be favorable if you are knowledgeable in:

  • Degree in a technical subject;
  • Knowledge of IP Telephony;
  • Experience diagnosing QoS issues;
  • Experience with call center technology such as IVRs ;
  • Experience with Salesforce as an admin or developer.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

No account yet

Sign up to view exciting career opportunities!

Refer A Friend