TECHNICAL WRITER
Make your next big career move by applying as KMC Solutions' next TECHNICAL WRITER
We’re looking for Technical Writer to join Zoom’s Knowledge Base team. The ideal candidate is an innovative individual who can create and manage content by stepping into the perspective of Zoom’s broad customer base and understanding how both new and experienced users can get the most out of Zoom. Alongside other internal teams, the technical writer will engage in the release process, developing pre-release and release documentation to share Zoom’s new features and enhancements as they become generally available.
On top of your salary, here are the exciting benefits you can look forward to:
- Work from the comfort of your own home
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a TECHNICAL WRITER include:
- Create high quality, end user educational, enablement, and troubleshooting documentation that is applicable to a variety of skill sets
- Leverage Zoom AI capabilities to build the initial draft of content, based on customer requests and feedback
- Identify gaps in content; suggest and write new articles to meet customers’ needs
- Track and manage content updates, identifying outdated content and prioritizing necessary updates
- Partner with content strategists to manage content for AEO, SEO, and GEO
- Draft and collaborate on pre-release and release notes for a fast-paced development environment
- Regularly review existing documentation and partner with other technical writers on feedback and changes
- Ensure consistency with style guide, article templates, and company terminology
To apply, you must be an expert on the following requirements:
- Minimum 1-3 years of creating user guides, online help systems, reference material, and other forms of user assistance content for technical audiences
- Fluent in English, and proficiency in multiple languages is a plus
- Must be able to work US hours (11:00PM - 8:00AM / 9:00 - 6:00 CST) or early morning shift to overlap US hours (5:00AM - 2:00PM PHST / 4:00PM - 1:00AM CST)
- Strong written communication skills, with a preference for experience writing end-user content
- Experience leveraging AI such as Zoom AI Companion, ChatGPT, or Google Gemini
- Ability to translate processes and technical information into clear, useful, simple language, i.e., through the “eyes of the user”
- Ability to resolve a wide range of issues in imaginative and practical ways
- Strong familiarity with customer content delivery for SaaS platforms, products and services
- Prior experience with Zoom or other industry-leading customer video collaboration platforms is an advantage
- Previous experience with knowledge/content management tools such as ServiceNow Knowledge Management or Zendesk Knowledge Management is highly desirable
- Ability to quickly adapt to a rapidly changing technology landscape
- Strong organizational and time management skills
- Must work well individually and in a team environment
- Bachelor’s degree or equivalent experience
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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