Reporting to the Head of Client Services, the Travel Designer is responsible for the operational management of all reservations for our clients. His/her role is key in ensuring quality and prompt execution. They must be extremely precise in implementing all the itineraries proposed to our clients. They play a very active role in client satisfaction.

• Manage client’s emergencies effectively in the absence of the Client Advisor.
• Answer incoming calls, presenting LARTISIEN and our services, and relaying them to Client Advisors.
• Understand the client's expectations and take their profiling into account to ensure that requests are carried out correctly.
• Ensure with excellence the complete operational deployment of itineraries created by the Destination Manager (all reservations to be made with our partners concerning: hotel reservations, transfers and car hire, experiences and restaurants).
• Act as the main contact for our partners in organising itineraries.
• Validate the itinerary with the Private Client Advisor or the Client Advisor to ensure that it is carried out correctly and with the expected level of excellence.
• Anticipate any difficulties the client may face. He/she must take positive preventive action with the DMCs and external agencies on the quality of execution in order to anticipate potential customer problems with a "what if" mindset.
• He ensures high standards are met towards external parties regarding the execution of confirmed itineraries.

Profile

• strong interest in the hospitality sector, curious and passionate about the destination/travel industry
• excellent interpersonal skills and leadership with our partners
• very strong customer orientation/curiosity
• a high level of discipline and responsiveness