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WEB CONTENT CREATOR/DESIGNER

XTN-5F04720

City
NA, Philippines
Schedule
Office Location
OFFSITE

Make your next big career move by applying as KMC Solutions' next WEB CONTENT CREATOR/DESIGNER

We’re looking for a Web Content Creator and Designer to join Zoom’s Digital Support team. This individual will help us anticipate the customers’ needs, create engaging and robust multimedia content to pair with our knowledge base, our chat and voice bots, and across the digital support customer experience for a SaaS platform delivering video, voice, and chat communication solutions. This role blends content strategy, scripting, visual storytelling, and AI-driven video production to support customer education, product adoption, and digital self-service. You must have the ability to see through the eyes of the customer to strategize new ways to learn about the Zoom platform and help our customers find answers to all of their questions. The ideal candidate will leverage AI-assisted tools for efficiency while maintaining strong editorial, quality, and brand standards while delivering top-quality content for our customers.

On top of your salary, here are the exciting benefits you can look forward to:

  • Work from the comfort of your own home
  • Comprehensive healthcare benefit for you and your dependents
  • Mental wellbeing programs for you and your dependents
  • Competitive time off and vacation policy
  • Thriving workplace culture centered on caring, diversity, and inclusion

The main responsibilities of a WEB CONTENT CREATOR/DESIGNER include:

  • Script, design, and produce AI-generated video content using tools like Synthesia for web, product education, onboarding, and support use cases
  • Create and maintain technical web content including product explainers, feature walkthroughs, FAQs, and instructional media
  • Collaborate with product managers, engineers, technical writers, and UX teams to ensure content accuracy and alignment with product releases
  • Find opportunities for self-service improvement and define priorities for multimedia content based on support tickets, customer survey data, and other analytics
  • Assist with all aspects of multimedia preparation, production, and post-production, including video, audio and screen recording and editing
  • Prepare and publish video files to YouTube and the Zoom Support website
  • Ensure content adheres to brand, voice, and visual standards across all digital touchpoints
  • Use analytics and performance data to continuously improve content effectiveness
  • Support localization and global audiences, ensuring content is culturally appropriate and scalable
  • Manage multiple projects simultaneously while meeting deadlines in a fast-paced SaaS environment

To apply, you must be an expert on the following requirements:

  • 3–5 years of experience in web content design, digital media, or technical content creation
  • Hands-on experience with AI-based video production tools such as Synthesia, DeepBrain, or similar platforms
  • Organized, resourceful problem-solver, reliable team player, a nimble learner, and demonstrated high attention to detail and follow-through to project completion
  • Strong scripting and storytelling skills, with the ability to simplify complex technical topics
  • Excellent written and verbal communication skills in English
  • Experience supporting customer support or self-service content
  • Experience creating content for SaaS, B2B software, or technology platforms
  • Comfortable recording sharing their video and voice publicly
  • Strong interpersonal communication skills
  • A passion for Zoom’s mission, vision, values, and culture

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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