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WORKSPACE CLIENT SERVICES MANAGER

INT-EFE9315

City
Taguig City, Philippines
Schedule
Office Location
PICADILLY STAR

Make your next big career move by applying as KMC Solutions' next WORKSPACE CLIENT SERVICES MANAGER

The Client Services Manager is responsible for overseeing the operational and client management aspects of designated sites. This role ensures high occupancy rates, manages client relationships post-onboarding, handles renewals and expansions, addresses any facility-related concerns, and performs comprehensive account management duties. The CSM plays a critical role in maintaining customer satisfaction, optimizing site performance, and driving overall business success. The CSM is overall accountable for site management, working with the Technical Support Team, Client Experience team, and other internal departments for overall coordination of the client.

On top of your salary, here are the exciting benefits you can look forward to:

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a WORKSPACE CLIENT SERVICES MANAGER include:

Key Responsibilities
1. Occupancy Management
Monitor and Improve Occupancy Rates: Ensure that the assigned sites maintain high occupancy rates through effective management and client retention strategies.
Occupancy Planning: Develop and implement plans to maximize occupancy, including identifying opportunities for space optimization and new client acquisition in coordination with the Sales team.
2. Client Relationship Management
Post-Onboarding Support: Take over client relationships after the initial 3- month onboarding period managed by the Sales team.
Customer Service: Provide exceptional customer service, addressing any client concerns or issues promptly and effectively.
Client Retention: Develop and execute strategies to maintain and improve client satisfaction and retention rates.
3. Account Management 
Renewals and Expansions: Manage contract renewals and identify opportunities for client expansion within the site.
Upselling and Cross-Selling: Promote additional services and amenities to existing clients to enhance their experience and generate additional revenue. If cross-selling opportunities are identified, endorse them to the appropriate team for further action.
4. Facility Management
Site Maintenance: Oversee the maintenance and upkeep of the physical site, ensuring that all facilities are in excellent condition.
Issue Resolution: Address and resolve any facility-related issues or concerns raised by clients, coordinating with relevant departments or service providers as needed.
5. Reporting and Analysis
Performance Tracking: Track and report on key performance indicators (KPIs) related to occupancy rates, client satisfaction, renewals, and expansions.
Data Analysis: Analyze site performance data to identify trends, opportunities, and areas for improvement.
6. Team Collaboration
Coordination with the Sales Team: Work closely with the Sales team to ensure a smooth transition for clients from the onboarding phase to ongoing account management.
Internal Communication: Collaborate with other departments (e.g., Sales Support, Facilities Management, Technical Support Team, Client Experience team) to ensure cohesive operations and client satisfaction.

To apply, you must be an expert on the following requirements:


• Proficient Oral and Communication Skills
• Strong sense of Business Acumen
• Financially-Savvy
• Exceptional Customer Service
• Strong Project Management
• Time Management
• Business and Market Trend Analysis

It will also be favorable if you are knowledgeable in:

Three (3) Years of Well-established Experience with Account Management and handling Service Delivery preferably managerial or at least supervisory role.

Well verse in MS office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.)
• Solid background with Project and Time Management
• Exceptional Level of Commitment towards Customer Experience

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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