AREA MANAGER
Make your next big career move by applying as KMC Solutions' next AREA MANAGER
This Area Manager role is responsible for supervising and guiding Client Services Managers (CSMs) who oversee the operational and client management aspects of designated sites within their clusters. The Area Manager provides regional oversight across all assigned sites and is accountable for occupancy performance, client retention, and revenue growth, including coworking, virtual offices, and community engagement events.
This role focuses on strategic leadership, performance governance, and cross-functional coordination, working closely with the Technical Support Team, Client Experience Team, Sales, and other internal departments to ensure consistent service delivery, revenue optimization, and high client satisfaction across Cebu Sites
On top of your salary, here are the exciting benefits you can look forward to:
Occupancy incentives
The main responsibilities of a AREA MANAGER include:
1. Leadership and Management
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Supervise Cluster Managers: Provide leadership, coaching, and governance to CSMs
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Performance Management: Set clear expectations, review KPIs, and drive accountability across all Cluster Managers.
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Regional Strategy: Develop and implement regional strategies focused on retention, ancillary revenue growth, and service consistency.
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Governance & Oversight: Ensure site managers are aligned with standards, processes, and escalation protocols across all locations.
2. Occupancy & Revenue Management
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Regional Occupancy Oversight: Ensure occupancy strategies are executed consistently by CSMs
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Ancillary Revenue Ownership: Oversee execution, performance and growth of:
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Coworking / pro-working
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Virtual Offices
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Community engagement and revenue-generating events
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Revenue Optimization: Identify gaps and opportunities across sites and work with Sales and Client Services teams to close them.
3. Client Relationship & Retention
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Escalation Management: Act as the escalation point for all Cebu based clients
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Retention Strategy Execution: Ensure renewal, expansion, and retention initiatives are effectively implemented by Cluster Managers.
4. Account Growth & Commercial Support
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Renewals & Expansions Governance: Oversee renewal discipline and pipeline health across clusters.
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Upselling & Cross-Selling Enablement: Ensure teams actively promote ancillary products and collaborate with relevant revenue owners.
5. Facility & Service Governance
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Service Standards Oversight: Ensure site managers maintain facilities and service delivery aligned with company standards.
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Issue Escalation: Oversee resolution of complex or repeated operational and facility-related concerns.
6. Reporting & Analysis
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Regional Performance Reporting: Track and analyze performance across:
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Occupancy
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Retention
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Ancillary revenues
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Client satisfaction
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Insights & Action Plans: Translate data into corrective actions and strategic initiatives.
- Coordination with Manila Team
7. Team Development & Collaboration
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Capability Building: Coach and develop Cluster Managers, particularly in commercial acumen, client handling, and leadership.
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Cross-Functional Alignment: Ensure strong coordination with Sales, Marketing, CX, Technical Support, and Facilities teams.
To apply, you must be an expert on the following requirements:
Account Management, Team Management
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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