Supervise Cluster Managers: Provide leadership, coaching, and governance to CSMs
Performance Management: Set clear expectations, review KPIs, and drive accountability across all Cluster Managers.
Regional Strategy: Develop and implement regional strategies focused on retention, ancillary revenue growth, and service consistency.
Governance & Oversight: Ensure site managers are aligned with standards, processes, and escalation protocols across all locations.

Regional Occupancy Oversight: Ensure occupancy strategies are executed consistently by CSMs
Ancillary Revenue Ownership: Oversee execution, performance and growth of:
- Coworking / pro-working
- Virtual Offices
- Community engagement and revenue-generating events
Revenue Optimization: Identify gaps and opportunities across sites and work with Sales and Client Services teams to close them.

Escalation Management: Act as the escalation point for all Cebu based clients
Retention Strategy Execution: Ensure renewal, expansion, and retention initiatives are effectively implemented by Cluster Managers.

Renewals & Expansions Governance: Oversee renewal discipline and pipeline health across clusters.
Upselling & Cross-Selling Enablement: Ensure teams actively promote ancillary products and collaborate with relevant revenue owners.

Service Standards Oversight: Ensure site managers maintain facilities and service delivery aligned with company standards.
Issue Escalation: Oversee resolution of complex or repeated operational and facility-related concerns.

Regional Performance Reporting: Track and analyze performance across:
- Occupancy
- Retention
- Ancillary revenues
- Client satisfaction
Insights & Action Plans: Translate data into corrective actions and strategic initiatives.
Coordination with Manila Team

Capability Building: Coach and develop Cluster Managers, particularly in commercial acumen, client handling, and leadership.
Cross-Functional Alignment: Ensure strong coordination with Sales, Marketing, CX, Technical Support, and Facilities teams.

AREA MANAGER