CLIENT SERVICES EXECUTIVE – IT BPO
Make your next big career move by applying as KMC Solutions' next CLIENT SERVICES EXECUTIVE – IT BPO
We are looking for a proactive and detail-oriented Client Services Executive to support our growing portfolio of IT and BPO clients. This role is ideal for someone with 2–3 years of experience in client services or account management, who understands the dynamics of technical projects and can confidently engage in discussions with IT stakeholders. The successful candidate will assist in managing client relationships, coordinating service delivery, and supporting project execution across technology-driven engagements.
On top of your salary, here are the exciting benefits you can look forward to:
- Premium Pay: Holiday Premium, Overtime Pay, and Night Differential
- Above Standard Leave Credits
- Quarterly Bonus:
- HMO Coverage
- Group Life Insurance
- 13th Month Pay
The main responsibilities of a CLIENT SERVICES EXECUTIVE – IT BPO include:
1. Client Engagement & Support
- Serve as a key contact for assigned IT/BPO clients, ensuring timely communication and support across service engagements.
- Participate in client meetings and technical discussions to understand project requirements and relay feedback to internal teams.
- Assist in preparing client presentations, reports, and business reviews to highlight performance and identify improvement areas.
- Support client retention and satisfaction by addressing inquiries, resolving issues, and ensuring consistent service quality.
2. Service Coordination & Delivery
- Collaborate with internal teams (Sales, HR/TA, IT Operations, Finance, etc.) to ensure client requirements are clearly documented and met.
- Support client and employee onboarding activities, including coordination of technical implementations and migrations.
- Monitor service delivery metrics and assist in identifying trends or issues that may impact client satisfaction.
- Use CRM tools (HubSpot) and Microsoft Office Suite to track client interactions, manage documentation, and generate reports.
3. Project & Process Support
- Assist in managing small-scale client-facing projects, ensuring timelines and deliverables are met.
- Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements.
- Maintain organized records of client communications, project milestones, and service performance.
4. Growth & Learning
- Stay informed about industry trends, client technologies, and service offerings to better support client needs.
- Identify opportunities for upselling or cross-selling in collaboration with senior account managers.
- Participate in training and development programs to build technical and client management skills.
To apply, you must be an expert on the following requirements:
- Education: Bachelor’s degree in Business, IT, Communications, or a related field.
- Experience: 2–3 years in client services, account management, or project coordination, preferably in IT or BPO environments.
- Technical Understanding: Familiarity with IT services, technical terminology, and project workflows.
- Communication: Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.
- Tools: Proficient in CRM platforms (Hubspot) and Microsoft Office (Excel, PowerPoint, Outlook).
- Organization: Excellent time management and attention to detail; able to manage multiple tasks and priorities.
- Teamwork: Collaborative mindset with the ability to work independently and within cross-functional teams.
- Client Focus: Passionate about delivering high-quality service and building client trust.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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