1. Client Engagement & Support

Serve as a key contact for assigned IT/BPO clients, ensuring timely communication and support across service engagements.
Participate in client meetings and technical discussions to understand project requirements and relay feedback to internal teams.
Assist in preparing client presentations, reports, and business reviews to highlight performance and identify improvement areas.
Support client retention and satisfaction by addressing inquiries, resolving issues, and ensuring consistent service quality.

2. Service Coordination & Delivery

Collaborate with internal teams (Sales, HR/TA, IT Operations, Finance, etc.) to ensure client requirements are clearly documented and met.
Support client and employee onboarding activities, including coordination of technical implementations and migrations.
Monitor service delivery metrics and assist in identifying trends or issues that may impact client satisfaction.
Use CRM tools (HubSpot) and Microsoft Office Suite to track client interactions, manage documentation, and generate reports.

3. Project & Process Support

Assist in managing small-scale client-facing projects, ensuring timelines and deliverables are met.
Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements.
Maintain organized records of client communications, project milestones, and service performance.

4. Growth & Learning

Stay informed about industry trends, client technologies, and service offerings to better support client needs.
Identify opportunities for upselling or cross-selling in collaboration with senior account managers.
Participate in training and development programs to build technical and client management skills.

CLIENT SERVICES EXECUTIVE – IT BPO