COMPLIANCE SUCCESS AND SUPPORT SPECIALIST
Make your next big career move by applying as KMC Solutions' next COMPLIANCE SUCCESS AND SUPPORT SPECIALIST
Since 2005, we’ve helped organisations achieve their goals through simple, sustainable, and scalable information security. What started as a solution to help UK police forces share
sensitive data securely has grown into a global SaaS platform—ISMS.online—trusted by
thousands of businesses worldwide.
We’re growing fast. Backed by private equity investment and with customers across the UK, Europe, the US, and APAC, we’re expanding our team and doubling down on our mission: to set the standard for information security management and deliver compliance confidence
through our exceptional people, process, and platform.
On top of your salary, here are the exciting benefits you can look forward to:
Fixed weekends off
HMO on Day 1
Sick and vacation leaves
The main responsibilities of a COMPLIANCE SUCCESS AND SUPPORT SPECIALIST include:
Compliance Success
• Act as a primary point of contact for assigned APAC compliance customers
• Support customers through onboarding, adoption, and ongoing use of the platform for
standards such as ISO 27001 and related frameworks
• Help customers understand and progress key compliance activities (e.g. policies, risks,
controls, audits, evidence)
• Monitor customer progress, engagement, and potential risk to compliance timelines
• Proactively support customers in achieving certification, readiness, or continual
compliance goals
• Build trusted relationships with compliance, security, and risk stakeholders
Compliance Support
• Provide timely, high-quality support via ticketing systems, email, and virtual sessions
• Answer platform and compliance-process questions clearly and accurately
• Troubleshoot platform issues and guide customers through resolution
• Escalate technical or complex compliance queries where appropriate while maintaining
ownership
• Ensure issues are documented, tracked, and resolved within agreed SLAs
• Contribute to compliance-focused help content, FAQcs, and support documentation
Collaboration & Feedback
• Act as the voice of APAC compliance customers internally
• Surface recurring compliance challenges, product feedback, and improvement
opportunities
• Collaborate with product, engineering, and customer success teams globally to improve
customer outcomes
What Success Looks Like
• Customers feel confident and supported in their compliance journey
• Compliance milestones are achieved with fewer blockers and less friction
• Support issues are resolved efficiently and professionally
• Strong customer satisfaction, retention, and trust across the APAC region
• Clear, actionable compliance feedback informs internal teams
To apply, you must be an expert on the following requirements:
• Experience in compliance success, customer support, or customer success within a
SaaS environment
• Exposure to information security, compliance, risk, or governance topics
• Strong written and verbal communication skills, with the ability to explain complex
concepts clearly
• Comfortable supporting customers in regulated or audit-driven environments
• Ability to manage multiple customers and priorities independently
• Familiarity with ticketing systems, CRMs, and remote collaboration tools
• The ability to work across teams and build great relationships with other departments.
It will also be favorable if you are knowledgeable in:
• Experience with ISO 27001, ISO 27701, SOC 2, or similar frameworks
• Prior experience supporting compliance platforms or GRC tools
• Experience working with customers across APAC time zones
• Background in B2B or enterprise SaaS
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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