Compliance Success
• Act as a primary point of contact for assigned APAC compliance customers
• Support customers through onboarding, adoption, and ongoing use of the platform for
standards such as ISO 27001 and related frameworks
• Help customers understand and progress key compliance activities (e.g. policies, risks,
controls, audits, evidence)
• Monitor customer progress, engagement, and potential risk to compliance timelines
• Proactively support customers in achieving certification, readiness, or continual
compliance goals
• Build trusted relationships with compliance, security, and risk stakeholders

Compliance Support
• Provide timely, high-quality support via ticketing systems, email, and virtual sessions
• Answer platform and compliance-process questions clearly and accurately
• Troubleshoot platform issues and guide customers through resolution
• Escalate technical or complex compliance queries where appropriate while maintaining
ownership
• Ensure issues are documented, tracked, and resolved within agreed SLAs
• Contribute to compliance-focused help content, FAQcs, and support documentation

Collaboration & Feedback
• Act as the voice of APAC compliance customers internally
• Surface recurring compliance challenges, product feedback, and improvement
opportunities
• Collaborate with product, engineering, and customer success teams globally to improve
customer outcomes

What Success Looks Like
• Customers feel confident and supported in their compliance journey
• Compliance milestones are achieved with fewer blockers and less friction
• Support issues are resolved efficiently and professionally
• Strong customer satisfaction, retention, and trust across the APAC region
• Clear, actionable compliance feedback informs internal teams

COMPLIANCE SUCCESS AND SUPPORT SPECIALIST

COMPLIANCE SUCCESS AND SUPPORT SPECIALIST

KMC Employee

A Friend of KMC