Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUCCESS MANAGER 1!

As a Customer Success Manager (CSM) for our high-volume segment, you'll play a pivotal role in supporting and nurturing PayScale's largest customer base. Your primary responsibility will be to drive the success, growth, and adoption of our solutions among your assigned customers. You will engage with clients from post-sale through renewal, ensuring they are making meaningful progress toward their business goals. This role requires a proactive approach, curiosity, and a willingness to stretch beyond your comfort zone to facilitate client success.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER SUCCESS MANAGER 1 include:

Key Responsibilities:

Customer Engagement: Respond to a high volume of inbound customer requests, providing guidance to optimize their use of our account and subscription.
Project Management: Schedule and lead 2-4 customer calls per day to discuss project progress, address roadblocks, and enhance product adoption.
Follow-Up & Task Management: Utilize Gainsight technology to set follow-up tasks, track progress, and manage next steps effectively.
Internal Collaboration: Act as the 'voice of the customer' in internal meetings with Product, Support, Marketing, and Management teams, advocating for enhancements and resolving concerns to increase overall customer value.

Day-in-the-Life:

Customer Requests: Respond promptly to customer inquiries and requests to assist them in maximizing their subscription benefits.
Customer Calls: Engage in regular calls with customers to review project status, resolve issues, and encourage continued product adoption.
Technology Utilization: Leverage Gainsight and other tools to organize tasks, set reminders, and monitor customer progress.
Team Meetings: Participate in internal meetings to represent customer feedback, propose solutions, and collaborate on strategies to improve customer satisfaction.

To apply, you must be an expert on the following requirements:

Bachelor's degree or equivalent experience.
Proven experience in a customer success, account management, or related role, ideally in a high-volume environment.
Strong interpersonal skills with the ability to build and maintain relationships with customers.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.

It will also be favorable if you are knowledgeable in:

Curious & Adaptable: You possess a high degree of curiosity and a willingness to stretch beyond your comfort zone, eager to learn and grow.
Proactive Communicator: Your strong communication skills enable you to engage effectively with customers and internal teams.
Problem Solver: You are adept at identifying and addressing customer needs, and you thrive on overcoming challenges.
Tech-Savvy: Experience with Gainsight or similar customer success platforms is a plus.

CUSTOMER SUCCESS MANAGER 1

CUSTOMER SUCCESS MANAGER 1

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