Ability to translate technical requirements and discussion into customer outcomes and accurately identify areas of risk.

Must be a team player but also able to work on own initiative with minimum supervision.

Able to adapt and use the right blend of appropriate methodologies in order to match the needs of the customer, the business drivers, the timescales and the project itself.
- Prior experience in a customer facing managed service role.
- In-depth technical knowledge of current and emerging IT technologies including cloud.
- Able to understand customer needs and to translate IT jargon back to them in an easy to understand format.
- Experience of operating in virtual team environments.
- Worked with an enterprise managed cloud provider.
- Intermediate level user in Microsoft packages especially in Word, Power Point and Excel.
- Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, Software Deployment, M365).
- Experience of backup technologies – configuring and restoring.
- Basic networking knowledge – firewalls, LAN configuration, troubleshooting, etc.

JUNIOR CLOUD SERVICES ENGINEER