Stakeholder Relationships
Contribute to the positive experience of clients by providing clear and consistent communication of their visa application progress

Professional and courteous customer service provided to clients via phone and in person
Clear and responsive support provided to clients to ensure the successful relay of information between them and the Registered Migration Agents (RMA) and/or Lawyer
Clients supported to prepare and complete accurate visa documentation to ensure legislative requirements are met prior to lodgement
Client corrections managed and outstanding documentation followed up promptly
Ensure client enquiries via phone or email are responded to within one business day
RMA’s & Lawyer’s (“Immigration Advisors”) supported through proactive communication to clients, progress and/or delays clearly communicated
Confidently and professionally represent Migration Downunder to existing and potential clients and various external stakeholders

Immigration Related Administration
Ensure client documentation and visa processing proceeds while adhering to Migration Downunder standards

All-round support to Immigration Advisors including drafting application forms, recording further information needed, naming and uploading supporting documents, lodging applications, drafting client correspondence for Immigration Advisor review
Administration requests from Visa Operations Lead or Immigration Advisors or management completed promptly and enthusiastically
Assistance provided to Immigration Advisors to ensure corrections to visa applications are completed and outstanding documentation is sourced and lodged
Assist with Client checklists and documentation sent within one business day (or within 24 hours), as practicable
Assistance provided to Immigration Advisors to ensure ongoing, efficient client management
Ad hoc administration tasks assigned by VO Team Lead or Immigration Advisor

Quality Control
Monitor, maintain and ensure the quality of Migration Downunder’s visa applications; ensure systems are maintained to meet required legislative standards

All email requests actioned, documents saved to client files and VO Team Lead or Immigration Advisors notified of progress and actions completed
Client files and application progress reviewed regularly to ensure all Migration Downunder standards are met
Gaps, issues or concerns immediately raised with the appropriate Immigration Advisor or Vo Team Lead
Migration Manager files maintained in collaboration with internal stakeholders

MIGRATION COORDINATOR

MIGRATION COORDINATOR

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