Business & Operational Execution

Act as the primary operational liaison between Darren and internal teams.
Ensure all directives are implemented with proper tracking and completion.
Audit and optimize workflows across Slack, Asana, ERP, and communication systems.
Oversee operational execution across offshore (15) and onsite (5) staff.
Maintain structured reporting cadence and ensure departmental accountability.
Independently resolve operational bottlenecks and escalate only when necessary.

People Operations (Full HR Administration Ownership)

This role carries full HR coordination responsibilities (administrative execution level):
Attendance monitoring and reporting
PTO and leave management tracking
Onboarding and offboarding process execution
Performance discussion coordination and documentation
Handling employee concerns with mature judgment
Coordinating with external HR consultant for compliance matters
Maintaining employee records and documentation
Ensuring HR compliance across offshore and US-based operations

Vendor & Facility Management

Serve as primary point of contact for:
- Facility maintenance vendors
- Cloudstaff coordination
- oKMC coordination
Independently negotiate vendor contracts and renewals
Handle billing disputes and service-level issues
Track maintenance schedules and ensure service completion
Optimize vendor costs while maintaining quality standards

Compliance & Financial Administration

Maintain organized cloud-based records for:
- Business insurance
- Tax filings
- Licensing requirements
Track US-based payments and expense deadlines
Ensure documentation is audit-ready at all times
Monitor contract compliance and risk exposure

Team Structure

Manages approximately 20 staff
- 15 Offshore Team Members
- 5 Onsite US-Based Staff
Direct operational support to Darren
Works cross-functionally with department leads

OPERATIONS MANAGER