SENIOR PROJECT MANAGER II
One Ayala Malls
One Ayala Malls
Make your next big career move by applying as KMC Solutions' next SENIOR PROJECT MANAGER II
At Talkdesk, we are disruptive risk-takers who don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a SENIOR PROJECT MANAGER II include:
Direct Talkdesk project:
- Define project scope and schedule project activities, integrating them into the broader project plan with the customer project manager(s)
- Manage multiple customer projects simultaneously, working with customers, partners, and internal solutions consultants to drive progress across multi-location and multi-phase deployments
- Conduct regular status meetings with customers and teams to assess progress against plan and reforecast project variables as needed to ensure timeline adherence
Partner project:
- Lead partner implementation escalations, engaging relevant teams and individuals (support, product, engineering) to support resolution
- Lead all communication between parties and provide recurring updates to the partner and end client until escalation is resolved
- Monitor implementation projects and oversee partner project managers and solution consultants to ensure Professional Services KPIs are met
- Ensure high-quality execution for assigned implementation partners through consistent project oversight, weekly project reviews, and ad hoc methodology and technical training
Additional responsibilities:
- Proactively identify risks related to time, scope, and budget, and develop mitigation strategies with clear communication plans for all stakeholders
- Conduct executive business reviews throughout implementation, presenting project status, risks, and success dependencies to senior leadership
- Understand customer use cases, define best practices, and document functional and technical requirements to meet client needs
- Partner with internal teams (Product, Engineering, Support, etc.) to ensure timely delivery of feature requests, bug fixes, and support requests
- Participate in the sales cycle as needed to define delivery approach and support SOW/proposal development
- Conduct post-mortem reviews with internal and external stakeholders to evaluate project performance
- Lead root cause analysis discussions, develop process improvement strategies, and ensure follow-through
- Drive accountability for overall project success and ensure KPIs are met
To apply, you must be an expert on the following requirements:
- 6-8+ years of project management experience leading complex, customer-facing technical implementations.
- Proven experience managing multiple concurrent projects in a fast-paced SaaS, cloud, or technology environment.
- Demonstrated ability to engage, influence, and present to executive and C-level stakeholders.
- Strong experience managing project scope, timelines, budgets, risks, dependencies, and escalations.
- Exceptional organizational, communication, and stakeholder management skills.
- Ability to work independently, make sound decisions, and thrive in a fast-paced environment with multiple priorities.
- Bachelor’s degree or equivalent professional experience.
- Fluent written and spoken English.
It will also be favorable if you are knowledgeable in:
- Experience implementing CCaaS, UCaaS, contact center, telecommunications, or enterprise SaaS solutions.
- Experience supporting enterprise or multi-region deployments.
- Familiarity with API integrations and technical implementation projects.
- PMP, Agile, Scrum, or equivalent project management certification.
- Experience working with Salesforce, ServiceNow, Zendesk, Smartsheets, G Suite, and other project management tools.
- Previous experience managing implementation partners, vendors, or third-party delivery organizations.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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