Make your next big career move by applying as KMC Solutions’ next Servicedesk!

Service Desk Associate / Senior Associate main responsibilities are answering, prioritizing, and responding to incoming calls, tickets and email request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

On top of your salary, here are the exciting benefits you can look forward to:

Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

The main responsibilities of a Servicedesk include:

Answers phone calls and responds to moderately complex customer inquiries
Log, Acknowledge, Categorize and Prioritize all issues or request tickets
Assign tickets and inform the appropriate group for further troubleshooting
Check emails regularly and make follow up of tickets beyond SLA
Provide the user with the status updates as defined in SLA
Diagnose and resolve hardware and software problems
Provide technical assistance to all end-users both internal and external clients
IT support relating to technical issues involving but not limited to Microsoft’s core business applications and operating system
Perform additional task that may be assigned by the immediate supervisor
Strong analytical and problem resolution skill
Able to manage tasks with minimum supervision
Willing to work on shifting schedule, Holiday, weekends and Night shift

To apply, you must be an expert on the following requirements:

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
1 Year minimum experience in IT service desk and/or technical support position
Customer Service oriented, resourceful and self-motivated
Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
Excellent in English communication skills both verbal and written

It will also be favorable if you are knowledgeable in:

Experience and knowledgeable in Active Directory and ticketing System is a plus

SERVICEDESK

SERVICEDESK

KMC Employee

A Friend of KMC