SUBSCRIPTION SPECIALIST - RENEWALS
Make your next big career move by applying as KMC Solutions' next SUBSCRIPTION SPECIALIST - RENEWALS
We are looking for a Subscription Renewals Specialist to join our highly successful EMEA Renewals Team. In this role, you will be responsible for managing renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (both IQRR* & NRR)
On top of your salary, here are the exciting benefits you can look forward to:
• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a SUBSCRIPTION SPECIALIST - RENEWALS include:
Renewal Management:
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Proactively manage and track your renewals, with a laser focus on increasing both IQRR and NRR
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Manage renewal terms, pricing and contract extensions for direct zoom customers as well as with selected zoom channel partners
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Demonstrate strong time management skills by effectively prioritizing and navigating a higher Book of Business volume during the quarter, ensuring consistent delivery and performance
Customer Engagement:
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Proactively reaching out to direct zoom customers as well as working with channel partners, by developing a deep understanding of customer’s needs through proactive renewal activities such as 1-1 outreach and renewal reviews
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Assist Customers who may be at risk of cancelling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross functionally to assist with this task
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Conduct regular cadence calls with selected channel partners to monitor renewal activity, deliver relevant Zoom updates, and identify potential upsell opportunities
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Other operational tasks that are related to the Renewal’s team day to day business
Forecasting and Reporting:
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This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
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Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)
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Pro-actively flag accounts at risk and identify the risk reason
To apply, you must be an expert on the following requirements:
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1+ years experience in a SaaS or Cloud company (preferably in renewals, sales or customer success)
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Strong collaboration/relational skills, with the ability for cross-functional collaboration
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Excellent communication & negotiation skills, with demonstrable track record of quota performance
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Must be detail-oriented, organized, ethical, responsible, self-motivated with excellent time management skills
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Fluent English language required (additional european language is a plus)
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Ideal candidate will have a self-starter mentality with an abundance of confidence, and pride themselves on having a high say/do ratio
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Salesforce CRM, Zuora, ServiceNow, and Tableau experience preferred
It will also be favorable if you are knowledgeable in:
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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