Renewal Management:

Proactively manage and track your renewals, with a laser focus on increasing both IQRR and NRR
Manage renewal terms, pricing and contract extensions for direct zoom customers as well as with selected zoom channel partners
Demonstrate strong time management skills by effectively prioritizing and navigating a higher Book of Business volume during the quarter, ensuring consistent delivery and performance

Customer Engagement:

Proactively reaching out to direct zoom customers as well as working with channel partners, by developing a deep understanding of customer’s needs through proactive renewal activities such as 1-1 outreach and renewal reviews
Assist Customers who may be at risk of cancelling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross functionally to assist with this task
Conduct regular cadence calls with selected channel partners to monitor renewal activity, deliver relevant Zoom updates, and identify potential upsell opportunities
Other operational tasks that are related to the Renewal’s team day to day business

Forecasting and Reporting:

This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)
Pro-actively flag accounts at risk and identify the risk reason

SUBSCRIPTION SPECIALIST - RENEWALS