TECHNICAL WRITER
Make your next big career move by applying as KMC Solutions' next TECHNICAL WRITER
Arlo Technologies is seeking a talented and detail-oriented Technical Writer to join our Care Content Team. In this role, you will be responsible for creating, updating, and revising a wide range of customer-facing documentation, including quick-start guides (QSGs), user manuals, safety guides, regulatory documents, and other print and digital PDF materials that support Arlo's product ecosystem.
As a key contributor to the Care Content Team, you will also develop and maintain knowledge base articles that empower customers to self-serve, as well as create and optimize content for AI-powered chatbot experiences. Additionally, you will support the development and maintenance of content on Arlo's Support Website, helping to ensure customers have access to comprehensive, up-to-date resources across all digital support channels.
The ideal candidate is a creative self-starter who thrives in a fast-paced environment, takes ownership of their work, and brings a passion for translating complex technical concepts into clear, user-friendly content. If you enjoy working at the intersection of technology, design, and communication, we'd love to hear from you.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a TECHNICAL WRITER include:
Documentation Development & Maintenance
- Create, update, and revise quick-start guides, user manuals, safety guides, regulatory documents, and other PDF-based deliverables for Arlo products and services.
- Ensure all documentation adheres to established style guides, brand standards, and regulatory requirements.
- Enforce adherence to print specifications—including page dimensions, bleed, color profiles, and file formats—ensuring all printed materials meet production requirements and quality standards.
- Manage documentation timelines and deliverables to ensure on-time delivery of all materials in alignment with product launch schedules and project milestones.
- Work with Legal and Regulatory teams to ensure compliance documentation meets all applicable standards.
- Coordinate with Care, Marketing, and Sales teams to align documentation with product launches, campaigns, and support initiatives.
- Manage document version control and maintain an organized content repository.
- Coordinate translation and localization workflows.
Knowledge Base & AI Content
- Develop, update, and revise knowledge base articles to support customer self-service on Arlo's support platforms.
- Create and optimize content for consumption by AI-powered chatbot systems, ensuring accuracy and conversational readability.
- Analyze content performance metrics and customer feedback to identify opportunities for improvement.
Support Website Content
- Support the development, maintenance, and revision of content published on Arlo's Support Website.
- Collaborate with Care, Product, and Marketing teams to ensure Support Website content is accurate, current, and aligned with product releases and updates.
- Identify gaps in existing Support Website content and proactively develop new materials to improve the customer experience.
Visual & Design Support
- Create and design illustrations, diagrams, icons, and related artwork to enhance guides and documentation.
- Collaborate with the design and marketing teams to ensure visual consistency across all customer-facing materials.
To apply, you must be an expert on the following requirements:
- Bachelor's degree or equivalent experience.
- 2–5 years of professional experience in technical writing, content development, or a related field.
- Proficiency in Adobe Creative Suite, specifically Adobe InDesign and Adobe Illustrator (required).
- Demonstrated experience producing print-ready and digital PDF documentation.
- Strong written and verbal communication skills in English.
- Experience writing knowledge base articles or online help content.
- Familiarity with content management systems, version control, and documentation workflows.
- Illustration, graphic design, or visual communication skills are a strong plus.
- Experience with consumer electronics or technology products is a plus.
It will also be favorable if you are knowledgeable in:
Core Competencies
- Creativity – Brings fresh ideas and innovative approaches to content development.
- Attention to Detail – Produces consistently accurate, polished, and error-free documentation across all formats.
- Critical Thinking – Analyzes complex technical information and distills it into clear, logical, and user-friendly content.
- Customer Focus – Keeps the end-user experience at the center of every piece of content, anticipating customer needs and questions.
- Collaboration – Works productively with diverse, cross-functional teams across multiple time zones and disciplines.
- Initiative – Proactively identifies content gaps, process improvements, and opportunities without waiting for direction.
- Communication – Communicates clearly and effectively in both written and verbal formats with audiences at all levels.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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